Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Lead Escrow Assistant
Glen Oaks Escrow
Balboa Park, San Diego, CA | In Office | Full Time

Love escrow, thrive in a fast paced environment, and enjoy being the person who keeps everything moving? This could be your next opportunity.

Glen Oaks Escrow is looking for an experienced Lead Escrow Assistant to support top producing Escrow Officers on a busy desk in our Balboa Park office. We are seeking someone who is organized, proactive, customer focused, and ready to help lead an important part of a high performing team.

This is a fully in office role, five days per week, for someone who enjoys collaboration, understands the pace of escrow, and takes pride in creating a smooth experience for customers, business partners, and the newer assistants they help mentor along the way.

At Glen Oaks Escrow, our mission is to empower our people to be the partner our clients trust so they can deliver exceptional closing experiences. Our vision is to be the industry leader as the best workplace for top escrow talent.

We bring that vision to life through our values:

Integrity. Tenacity. Solution Driven. Grace and Kindness. Teamwork.

Glen Oaks Escrow is proudly backed by First American Financial Corporation, a Fortune 500 company that has been named one of Fortune's 100 Best Companies to Work For eleven years running. That means real stability and real benefits behind every desk, without losing the boutique, local feel that makes Glen Oaks Escrow different.

• Partner closely with busy Escrow Officers to keep transactions organized and moving forward

• Open escrow orders and accurately enter closing information

• Prepare escrow documents and closing packages

• Assist with funding, disbursement, recording, and post closing follow up

• Communicate with buyers, sellers, agents, lenders, and other transaction partners

• Review and interpret contracts, instructions, and agreements related to escrow closings

• Manage multiple files, priorities, and deadlines without losing attention to detail

• Coach and mentor newer team members

• Use escrow systems and technology to deliver an exceptional customer experience

• 3+ years of escrow related experience, ideally with some lead or senior assistant work

• Experience supporting a busy escrow desk strongly preferred

• Strong organization, accuracy, and follow through

• Excellent written and verbal communication skills

• A calm, positive, and solutions focused approach

• The ability to anticipate needs and take initiative

• A genuine desire to help customers, support your team, and develop those around you

• Proficiency with Microsoft Office and the ability to learn new technology

• High school diploma or equivalent

You will join a collaborative, people first team that values hard work, great service, strong relationships, and having some fun along the way. Bring your escrow knowledge, energy, and leadership, and help us build the kind of trust that keeps clients and agents coming back, in Balboa Park and across San Diego.

This position is eligible for bonus pay and/or incentives for production or other goals. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Pay Range: $20.31 - $27.09 Hourly

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.