Escalation And Incident Manager

As an Escalation and Incident Manager on Duty you will have a primary role in the Escalation and Incident process globally and deliver best-in-class service to our customers. You will act as a bridge between our customers and internal teams/stakeholders, advocating for customer priorities and ensuring their requests are driven to resolution towards their satisfaction. You will be required to work closely with technical teams, application, infrastructure teams and internal stakeholders to achieve resolution of the reported problems.

The ideal candidate would be comfortable to handle multiple tasks and deliver against tight deadlines while maintaining a high level of quality and increased customer satisfaction. The right candidate would be comfortable handling critical escalations and incidents and problems, manage the customer experience and show end-to-end ownership of issues until resolution.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.