ERP Technical Administrator

ERP Technical Administrator

• Department:

• Data Science & Data Engineering Leadership

• Location:

• Tampa, FL or Remote

Summary of Duties & Responsibilities

The ERP Technical Administrator is responsible for assisting in the deployment and maintenance of BST Global's application infrastructure systems internally, on client premises, and in the AWS and Azure clouds. This includes virtual machines, data storage, data security, application services, databases, messaging and other infrastructure systems administrator tooling. The position will work with ICS Systems Engineers as well as the Information Services, Product, and Support teams to deploy and maintain multiple BST Global applications. Interaction with BST Global clients is also required.

Essential Functions

• Under immediate supervision, assist in the deployment, testing and configuration of on-premises and cloud-based BST Global applications, storage, and server operating system environments
• Provide first- and second-level support for end user issues related to on-premises and cloud-based systems environments where BST Global applications have been deployed
• Work with experienced team members to conduct root cause analysis of issues, review new and existing configurations and deployments, and/or perform unit testing

Ensure the CRM (external client support) and JIRA (internal tasks) are fully documented and tickets are resolved or escalated to the Development or Product Management team

Proactively follow through on customer issues to ensure their concerns are addressed accurately and promptly

Assign, manage and delete user accounts, groups and systems in on-premises Windows Active Directory, Azure AD environments or application-specific user management

• Under immediate supervision, ensure BST Global cloud systems are available and perform satisfactorily
• Deploy, configure, and manage applications such as IIS, SQL Server, IT monitoring utilities, and other system administration tools
• Perform other related duties as assigned

Skills & Competencies

• General IT systems management in cloud and on-premises systems
• Windows 2012/2016/2019 configuration and maintenance
• Microsoft SQL 2014/2017/2019 configuration and maintenance
• Microsoft PowerShell and scripting utilities like PowerShell
• Good interpersonal, written and oral communication skills
• General technical documentation skills
• Ability to present ideas in user-friendly language
• Analytical and problem-solving skills with a high aptitude for learning
• Organizational skills, with the ability to effectively prioritize and multitask

Education or Prior Work Experience

• AS degree (BS preferred) or equivalent industry experience in one of the following subject areas: computer science, computer engineering, information technology or a related field
• At least four years of operational hands-on experience with IT system administration deployment and maintenance technologies

Reports To

Director, Infrastructure and Cloud Services

Number Supervised

0

Travel

None

Classification

Non-exempt

Work Environment & Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.