Highlights

Everyone at Food Bank for the Heartland, from our administrative staff and warehouse employees to our team members working in partnership in the various community locations, shares a common vision: to help eliminate hunger in our service area—one initiative, program, and thoughtful decision at a time. Working closely with internal teams, external vendors, and the IT Director, the Analyst drives process improvements, resolves system issues, and coordinates effective solutions that meet business needs.

Description

Position Title: ERP Systems Analyst
Supported by: Information Technology (IT) Director
FLSA Status: Exempt, Full-Time

Our Story:
Food Bank for the Heartland has connected our communities with food, resources, and hope since 1981. The fight against hunger is our ongoing, collaborative effort. We work with individuals, organizations, food manufacturers and distributors, grocery stores, the USDA, and Feeding America to source millions of pounds of purchased and donated food items. Through the collective power of our leadership, employees, partners, volunteers, and donors, we can reach more communities, serve more people, and address food insecurity more directly and effectively. As new needs arise, we are ready.

Our Philosophy: Every service we provide, program we offer, and decision we make is rooted in our core Mission, Vision, and Values.

In Short:
We are seeking an ERP Systems Analyst to join our IT team. This role serves as the subject matter expert for the organization’s enterprise platforms, with a primary focus on our ERP and warehouse management systems: NetSuite and WAERlinx. The ERP Systems Analyst ensures these systems are properly configured, documented, and optimized to support day-to-day operations. Working closely with internal teams, external vendors, and the IT Director, the Analyst drives process improvements, resolves system issues, and coordinates effective solutions that meet business needs.

Your Mission:

Systems Administration
- Serve as the primary administrator for NetSuite, the organization’s enterprise resource planning system, and WAERlinx, the warehouse management system.
- Administer system settings, workflows, fields, forms, and other approved configurations.
- Administer and review user accounts, roles, and permissions according to established security requirements.
- Monitor system performance and data integrity. Address or escalate identified issues.
- Maintain, develop, and enhance operational reports, dashboards, workbooks, and saved searches needed for system administration and day-to-day operations.
- Maintain knowledge of system functionality, data structures, integrations, and dependencies through vendor resources, technical training, release information, and relevant user groups.
Business Process Analysis
- Work with users to understand current business processes, operational needs, reported problems, and desired outcomes.
- Review workflows and system usage to identify gaps, inefficiencies, risks, and opportunities for improvement.
- Evaluate possible solutions and consider their effects on users, processes, system configurations, integrations, and related operations.
- Translate business needs into documented requirements, process maps, test scenarios, and acceptance criteria.
- Assess business needs and recommend the most appropriate response, which may include training, a process change, system configuration, vendor support, or potential enhancement. Collaborate with the IT Director to review recommendations and determine priorities, required approvals, and next steps.

Troubleshooting and Support
- Serve as the primary point of contact for questions and issues involving NetSuite, WAERlinx, and other assigned enterprise platforms.
- Diagnose and resolve issues when possible; when additional support is required, coordinate escalation to vendors, contractors, or the managed service provider and monitor the case through resolution.
- Provide Tier 2 support for general IT issues when advanced troubleshooting or urgent in-person assistance is required.

System Changes, Releases, and Integrations
- Configure, test, and implement approved system changes, coordinate user testing, and confirm that the completed change addresses the documented business need.
- Review vendor releases, assess potential effects, and test applicable updates in a sandbox or release-preview environment.
- Monitor integrations and scheduled processes and investigate failures.
- Coordinate data imports, exports, and transformations to support operations.
Documentation and User Support
- Maintain documentation of system configurations, business processes, integrations, testing results, and changes.
- Maintain a log of issues, resolutions, and system changes for reference and knowledge sharing.
- Create user instructions, provide training, and assist with day-to-day system questions.

Project Coordination
- Facilitate cross-functional systems meetings, including preparing agendas, documenting decisions, and tracking action items through completion. Coordinate departmental meetings as needed to troubleshoot issues and address system needs.
- Coordinate communication and follow-up among users, department representatives, vendors, contractors, the managed service provider, and IT regarding system issues, initiatives, and projects.
- Participate in system-related and cross-functional IT projects in coordination with the IT Director, including requirements gathering, testing, implementation, documentation, and follow-up.
Other duties entrusted within your scope of practice.

Knowledge, Skills, and Abilities:

Commitment to the FBFH mission and values.
Proficiency with Microsoft 365 and general business technology, including Outlook, Excel, OneNote, Visio, and related productivity tools.
Working knowledge of ERP systems, including system configuration, workflows, user access, reporting, and troubleshooting.
Strong analytical and problem-solving skills, with the ability to identify underlying causes and recommend practical solutions.
Strong documentation and communication skills, with an emphasis on listening, relationship-building, and user support.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to workwith colleagues to accomplish a shared goal.
Ability to build trust and effective partnerships at all levels of the organization through dependable follow-through.

Your Story:

Bachelor’s degree in information systems, business, or a related field, or an equivalent combination of education and relevant experience.
Two or more years of experience administering or supporting ERP or other enterprise business systems; NetSuite experience is preferred.
Experience analyzing business processes, gathering requirements, testing system changes, troubleshooting issues, and supporting users.
Working knowledge of system data structures, relational data concepts, integrations, and reporting tools.
Experience coordinating system support cases or projects with vendors, contractors, or managed service providers.
Experience in a nonprofit, warehouse, logistics, or distribution environment is preferred.
Lived experience with the impacts of systemic racism or marginalization is a plus.

About The Team:
Everyone at Food Bank for the Heartland, from our administrative staff and warehouse employees to our team members working in partnership in the various community locations, shares a common vision: to help eliminate hunger in our service area—one initiative, program, and thoughtful decision at a time. Our culture is committed to welcoming you to our table, supporting your passion and drive, and focusing on diversity, growth, and community involvement.
This role is vital to the Food Bank for the Heartland’s Business Operations team and is directly supported by our Information Technology (IT) Director.

We provide an environment to help you succeed.
Food Bank for the Heartland is an equal-opportunity employer, and we’re excited to work with talented and empathetic people of all identities. As required by law and in line with our commitment to diversity, inclusion, belonging, and equity, FBFH does not discriminate based on someone’s identity in any aspect of hiring or employment. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences. FBFH will consider all qualified applicants.

FBFH is committed to inclusion. As part of this commitment, FBFH welcomes applications from individuals with disabilities and will work to provide reasonable accommodation. If reasonable accommodations are needed to participate in the job application or interview process, don't hesitate to get in touch with adurr@foodbankheartland.org

We support your well-being.
We offer medical, retirement, supplemental, and leave benefits. We have resources such as our Employee Assistance Program to support your mental health.

New!

Overnight Service Desk Analyst - Onsite Genesis10

Omaha, NE4 days ago

$29–$31 Per Hour
Temporary
Contractor
Full-time

Location	Omaha, Nebraska
Website	https://foodbankheartland.org/who-we-are/careers/

ERP Systems Analyst

Food Bank for the Heartland

Highlights

Numbers & Facts

Description

Similar Job Searches

Similar Jobs

Guidewire Quality Analyst HTC Global Services Inc

Overnight Service Desk Analyst - Onsite Genesis10