ERP Operations Supervisor IV

ERP Operations Supervisor IV

Salary

$98,436.00 - $110,618.00 Annually

Location

Governors State University, IL

Job Type

Professional/Civil Service Status

Job Number

CS2026000010

Division

Operations

Department

Information Technology Srvcs

Opening Date

09/10/2026

Closing Date

10/5/2026 11:59 PM Central

FLSA

Exempt

Bargaining Unit

0

• Description
• Benefits
• Questions

Description

Governors State University is seeking to hire an ERP Operations Supervisor IV to provide leadership and oversight of all Enterprise Resource Planning (ERP) operations. The position maintains the enterprise information systems that support the universitys administrative functions. The position also includes leadership responsibilities in key technology projects related to ERP and third-party enterprise applications.

Essential Responsibilities

40% • ERP Operations Supervisor

• Supervises staff, provides coaching and guidance, and oversees work assignments. Manages ERP access and permissions. Ensures timely processing of access requests, changes, and removals by following established procedures.
• Manages ERP software update processing, including compliance with change control, separation of
• duties, testing, and installation. Manages timesheets and performance evaluations, ensuring Human Resources guidelines are followed.
• Provides technical and functional leadership on installing, configuring, maintaining, and developing all ERP functions and modules. Represents ITS in ERP-related initiatives, committees, and efforts.
• Coordinates training and documentation efforts for all ERP-related operations.
• Oversees module support assignments to other analysts. Provides mentoring and training to analysts as needed.
• Provides leadership to major projects, directs staff, and assigns work to meet goals. Supervises staff assignments and provides necessary support.
• Ensure effective communications with all stakeholders, clients, and staff, including holding regular meetings and creating presentations related to assigned work.
• Monitors and manages ticket assignments and workloads.

20% - Technical Project Lead

• Project planning, management, and implementation, including defining scope, budget, and testing plans. Works with stakeholders and sponsors to implement key projects or to act as the lead technical project manager. Defines and prioritizes tasks needed to complete projects.
• Technical and functional project management responsibilities, including creating documentation, designing, managing testing processes for changes, and directing the projects according to the established plan.

20% - ERP Analyst

• Responsible for supporting Admissions, Students, Financial Aid, and Accounts Receivable ERP system modules utilizing the Ellucian Colleague application suite.
• Utilizes Envision/UniBasic programming language and other technologies required to modify, customize, correct, or adjust Colleague processes to meet institutional needs.
• Develop interfaces, customizations, and integrations with third-party applications to send/receive data and for automation.
• Utilizes reporting tools to create ad-hoc reports from the Ellucian Colleague data. Install software updates to the ERP system

15% - Systems Administrator

• Provides technical administration and management of third-party software, including the emergency
• alert system, the continuing education CRM, the Admissions and Advancement CRMs, the e-commerce provider for credit and ACH transactions, and the financial reporting system.
• Consistently working with third-party vendors regarding upgrades and maintenance to systems.
• Works with staff to determine resources needed to accomplish tasks and resolve any issues.
• Ongoing support, monitoring, and maintenance of Test and Production environments.
• Mentoring, training, and supporting ITS team members on third-party software.

Salary Range: $98,436.00 - $110,618.00.

Full-time, on-campus position

This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/.

Required and Preferred Qualifications

Minimum Requirements:

(1) Bachelors degree with coursework that includes information technology (IT), IT management, programming, IT systems, or a closely related discipline.

AND

Nine (9) years of work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or a closely related field

(2) Over ten (10) years of experience managing and supporting ERP technology systems.

(3) One (1) to three (3) years of experience managing technology projects or supervising staff.

OR

(1) High school diploma or equivalent.

(2) Any one or any combination totaling twelve (12) years from the following categories:

A. College coursework that includes information technology (IT), IT management, programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year
• Associates degree (60 semester hours) equals eighteen (18) months
• 90 semester hours equals two (2) years
• Bachelors degree (120 semester hours) equals three (3) year

B. Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

(3) Over ten (10) years of experience managing and supporting ERP technology systems.

(4) One (1) to three (3) years of experience managing technology projects or supervising staff.

Desired Education and Experience:

• Masters degree in information technology or related technology field.
• At least five (5) years supporting ERP systems in a higher education environment.
• At least five (5) years of experience with Microsoft SQL databases, SOL queries, and data structures.
• One (1) to three (3) years managing ERP software support teams.

Supplemental Information

For consideration, applicants are required to attach the following:

1: High School Diploma and/or All College/University Transcripts.

2: Online Application - Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and responsibilities (full details).

3: Cover Letter.

4: Resume.

5: A list of three Professional References (We will only contact your references if you are a finalist).

RESIDENCY REQUIREMENT:

Illinois residency required within 180 days of the hire date.

CREDENTIAL ASSESSMENT EXAM DETAILS:

This vacancy involves a Credential Assessment Examination, which consists of a review and rating of the applicants Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position has been met.

VETERAN'S PREFERENCE POINTS:

Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:

1: Department of Defense - DD214 / DD215

2: National Guard - NGB22 Form

3: Discharge Orders

4: Reserves - DD256 Discharge Certificate

Note: Documentation must be received by the closing date of this posting.

This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/.

01

How did you hear about this job opportunity?

02

Are you a resident of the State of Illinois?

• Yes
• No

03

Have you attached a copy of your college/university transcript to have your college credits considered for meeting the minimum qualifications?

• Yes
• No

04

Have you completed the entire application including beginning and end dates of employment, full time/part time status, percentages, and full details of work performed?

• Yes
• No

05

Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents: 1: Department of Defense - DD214 / DD215 2: National Guard - NGB22 Form 3: Discharge Orders 4: Reserves - DD256 Discharge Certificate

06

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree

07

1. Do you have a bachelors degree with coursework that includes information technology (IT), IT management, programming, IT systems, or a closely related discipline? AND Nine (9) years of work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or a closely related field 2. Over ten (10) years of experience managing and supporting ERP technology systems. 3. One (1) to three (3) years of experience managing technology projects or supervising staff.

• Yes
• No

08

If yes, what is your conferred degree and date? What is the name of the company and dates where you obtained work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or a closely related field, managed and supported ERP technology systems, and managed technology projects or supervised staff?

09

OR Do you have the following:

• Yes
• No

10

1. Do you have a high school diploma or equivalent. 2. Any one or any combination totaling twelve (12) years from the following categories: A. College coursework that includes information technology (IT), IT management, programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: - 30 semester hours equals one (1) year - Associates degree (60 semester hours) equals eighteen (18) months - 90 semester hours equals two (2) years - Bachelors degree (120 semester hours) equals three (3) year B. Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. 3. Over ten (10) years of experience managing and supporting ERP technology systems. 4. One (1) to three (3) years of experience managing technology projects or supervising staff.

• Yes
• No

11

If yes, how many credit hours do you have in college coursework that includes information technology (IT), IT management, programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent and/or Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

12

AND where did you obtain ten (10) years of experience managing and supporting ERP technology systems?

13

AND where did you obtain one (1) to three (3) years of experience managing technology projects or supervising staff?

Required Question

Employer Governors State University (IL)

Address 1 University Pkwy

University Park, Illinois, 60484

Phone 708-534-5000

Website https://www.govst.edu/