VIP / Equity Manager – Service-to-Sales SpecialistNeil Huffman Auto Group is hiring a VIP/Equity Manager to help drive sales and inventory growth through our existing service customers.Schedule: Monday–Friday | 8:00 AM–5:00 PMThis is not a traditional automotive sales position. We are looking for someone who can turn opportunities within our service drive into vehicle sales, quality inventory acquisitions, and stronger long-term customer relationships.Rather than waiting for lot traffic or chasing internet leads, you'll work with customers who already know and trust Neil Huffman Auto Group.What You'll DoAs our VIP/Equity Manager, you will take ownership of the Service-to-Sales process by identifying customers who may benefit from upgrading or selling their current vehicle.Daily Responsibilities:Review service appointments and equity-mining reports to identify qualified opportunitiesUse customer and vehicle data to determine potential equity positionsContact selected customers prior to their service appointmentPartner with Service Advisors to create smooth, professional introductionsMeet with customers for a low-pressure VIP vehicle consultationPresent customers with clear options based on their individual situationProvide opportunities to upgrade into a newer vehicleOffer to purchase customers' current vehicles - no vehicle purchase requiredHelp acquire desirable pre-owned inventory directly from customersMaintain detailed CRM records, including conversations, objections, timing, and next stepsComplete consistent and timely customer follow-upBuild relationships that encourage repeat and future businessWork closely with Sales, Service, and Used Vehicle ManagementThis Position Is DifferentWe're not looking for someone to stand on the lot waiting for the next customer.We're looking for someone who can recognize opportunities, build trust, follow a proven process, and consistently execute.The goal isn't to pressure service customers into buying vehicles. It's to provide them with information and options they may not realize are available.A successful VIP/Equity Manager helps us:Generate incremental vehicle salesAcquire quality pre-owned inventory outside of traditional auctionsIncrease customer retentionStrengthen the relationship between Sales and ServiceMaximize opportunities from customers already visiting our dealershipsHow Success Will Be MeasuredPerformance will be based on meaningful results, including:Service customers engagedCustomer consultations/write-upsVehicles soldGross profitTrade-ins and vehicles acquiredFollow-up and CRM process complianceInventory acquisition costWhat We're Looking ForThe ideal candidate is personable, organized, confident, and comfortable communicating with customers without relying on high-pressure sales tactics.Qualifications:Strong communication and relationship-building skillsProfessional and customer-focused approachHighly organized and process-drivenAbility to work independently and consistently follow established proceduresComfortable working with CRM, DMS, and other dealership technologyStrong follow-up and time-management skillsAbility to analyze information and identify opportunitiesAutomotive Sales, BDC, Service, or dealership experience is a plusExperience with equity-mining tools is a plusPositive attitude and willingness to learnCompensationCompetitive base pay plus performance-based bonuses and incentives.Incentive opportunities may be tied to customer engagement, appointments, vehicle sales, and inventory acquisitions.BenefitsNeil Huffman Auto Group offers a comprehensive benefits package, including:Health InsuranceDental InsuranceVision Insurance401(k)Retirement PlanHealth Savings AccountEmployee Referral ProgramWork Location: In PersonSchedule: Monday–Friday, 8:00 AM–5:00 PMReady to Join the Neil Huffman Team?If you're strategic, disciplined, great with people, and interested in a position that combines customer relationships, automotive sales, and inventory acquisition, we'd like to hear from you.Apply today and join Neil Huffman Auto Group!Neil Huffman Auto Group is an Equal Opportunity Employer.
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