| Location | Bronx, NY |
| Salary | $67,119–$83,286 Per Year |
Your browser does not support iFrames
Skip to Content
Helpful Links
Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.
Review Vacancy
Date Posted 05/15/26
Applications Due06/01/26
Vacancy ID216242
NY HELPNo
AgencyHuman Rights, Division of
TitleEqual Opportunity Specialist 1
Occupational CategoryNo Preference
Salary Grade18
Bargaining UnitM/C - Managerial/Confidential (Unrepresented)
Salary RangeFrom $67119 to $83286 Annually
Employment Type Full-Time
Appointment Type Permanent
Jurisdictional Class Non-competitive Class
Travel Percentage 30%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
County Bronx
Street Address 1 Fordham Plaza, 4th Floor
City Bronx
StateNY
Zip Code10458
Duties Description The New York State Division of Human Rights is dedicated to eliminating discrimination, remedying injustice, and promoting equal opportunity, access, and dignity. Our vision is a New York free of discrimination where everyone can fulfill their potential and participate fully in the life of the state.
Reporting to the Director of DEIA Operations, the DEIA Customer Experience Manager (Equal Opportunity Specialist 1) will help develop and lead the implementation of strategies to foster belonging through the principles of diversity, equity, inclusion and accessibility across the Division and externally, focusing on the members of the public that the Division interacts with. The new Diversity, Equity, Inclusion and Accessibility (DEIA) Office will lead the work to create a welcoming, inclusive and equitable environment for all staff and the public interacting with the Division.
Specific responsibilities include:
Liaises with other agency units to consult and troubleshoot best practices and considerations related to public-facing program's day-to-day operations that intersect with of diversity, equity, inclusion, and accessibility.
Communicates effectively with and provides resources, support, guidance and troubleshooting to employees and members of the public as related to the provision of reasonable accommodations requested by the public, including mediation to address inquiries and resolve concerns.
Serves as the Division's Americans with Disabilities Act (ADA) Coordinator, working closely with the Deputy ADA Coordinator and other units as needed, to ensure compliance with legal requirements and efficient processing of reasonable accommodation requests from the public.
Serves as the Division's Deputy Language Access Coordinator, working closely with the Division's Language Access Coordinator and the NYS Office of Language Access to ensure compliance with legal requirements and the optimization of culturally and linguistically responsive services provided to the public by the Division.
Manages projects to advance DEIA Office initiatives focused on customer experience, such as trainings, translation projects, finance- and procurement-related activities, project plan development and implementation, quality assurance review and more.
Develops resources and content across a range of formats, about topics related to diversity, equity, inclusion, and accessibility, including reference documents, and other communications.
Develops trainings in the procedures and techniques employees need to effectively perform their duties with a culturally responsive approach that centers the principles of equity, inclusion, and accessibility.
Meets with relevant external stakeholders (in and outside of government) to exchange information, build work relationships and address opportunities to collaborate with to advance the Division's DEIA goals, including delivering trainings or presentations.
Conducts necessary outreach and research about legal and technical inquiries received, industry trends, best practices, service providers and innovations in the diversity, equity, inclusion, and accessibility space to inform programmatic planning.
Identifies and addresses opportunities to standardize and improve DEIA team's efficient workflow and process optimization, including the development and maintenance of a project management tracker to help ensure deadlines, requirements and goals are met and progress recorded.
Prepares reports of Division's diversity, equity, inclusion, and accessibility work, including DEIA Office's projects and metrics, in collaboration with other stakeholders.
Collaborates with DEIA team leadership, Communications, Legislative and External Affairs, and other units as needed on public-facing messaging.
Identifies data sets and makes recommendations for appropriate data collection and analysis to measure progress in diversity, equity, inclusion, and accessibility goals related to agency's interactions with the public.
Develops and manages systems to gather customer feedback and public perspectives (such as surveys and forms), in collaboration with other business units, to drive continuous improvement in services that are culturally responsive, equitable, inclusive and accessible.
Collaborates with the Communications, Legislative and External Affairs and other units as needed on programming to enhance the public cultural awareness, including through messaging and events.
Collaborates with DEIA Employee Engagement Manager on development and implementation of methods to drive continuous improvement of Division services that are culturally responsive, equitable, inclusive and accessible.
Helps onboard, coach and supervise team interns.
Fills in for DEIA Employee Engagement Manager and Director of DEIA Operations, in their absence.
Minimum Qualifications NON-COMPETITIVE QUALIFICATIONS:
Six years of experience* in equal opportunity, diversity and inclusion, or human rights.
Substitutions: associate's degree may substitute for two years of the nonsupervisory experience; bachelor's degree for four years; and J.D. or master's degree for five years.
Additional Comments We offer a comprehensive benefits package, including:
Please note that specific benefits and programs may vary based on negotiating unit, current contract, and length of State service.
All people with disabilities are encouraged to apply.
Eligible for $4000 location pay
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resources / CG
Telephone
Fax
Email Address HRresumes@dhr.ny.gov
Address
Street Agency Bldg 1, Empire State Plaza
City Albany
State NY
Zip Code 12220
Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Vacancy ID number for which you are applying.
Printable Version
Become an Organ Donor - Enroll Today
FAQs • Workers with Disabilities (55b/c) • Civil Service Exams
State Agencies: Department of Civil Service • Office of the State Comptroller
OER Link: Employee Unions and Bargaining Units
Exam announcements • General Information about NYS Government
2026 NYS Department of Civil Service
StateJobsNY 2026 NYS Department of Civil Service
Accuracy • Privacy • Accessibility • Contact
Your browser does not support iFrames