Epic Provisioning Analyst

Epic Provisioning Analyst

Rochester hills

• Michigan

Analyst

Contract

Title: Epic Provisioning Analyst

Location: Remote - Rochester hills, MI

Shift Hours • 8:00am-4:00pm

Schedule Notes• Prefers Candidate with:• Previous Epic experience• Good communication - able to well on teams• Schedule: 8am-4pm; Monday-Friday• There will be training• Interviews will be on Zoom or Teams

Job Summary

This position is a member of the Identity and Access Management (IAM) team, specifically the Epic Provisioning team, which manages the creation of Epic accounts and user provisioning in accordance with Epic security policies. The role requires an understanding of Epic software security structures, access management processes, and procedures to support patient care and business functions at Henry Ford Health System. Responsibilities include managing user access, troubleshooting access issues, maintaining security compliance, coordinating with end users and business contacts, and ensuring appropriate training and approvals before granting Epic access.

Key Responsibilities

• Manage user access, provisioning, de-provisioning, troubleshooting, and maintenance in accordance with Identity and Access Management controls.
• Act as a liaison with end users and business contacts to understand access and security requirements and communicate timelines.
• Perform Epic provisioning and security-related tasks.
• Support security initiatives while adhering to Epic security policies and procedures.
• Stay informed about changes in security policies and procedures.
• Research, analyze, and resolve routine access issues with general direction from a supervisor.
• Collaborate with the Identity and Access Management team to ensure access management practices comply with established security guidelines and policies.
• Verify completion of required Epic training and obtain necessary approvals before granting user access.
• Identify and implement process improvements to enhance efficiency and security under the direction of a supervisor or manager.
• Maintain working knowledge of Data Courier.
• Participate in 24/7 on-call support as required.
• Demonstrate strong communication, customer service, teamwork, and interpersonal skills.
• Manage multiple tasks effectively while maintaining accuracy and attention to detail.
• Practice customer service standards, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
• Remain self-directed, flexible, and committed to team objectives.
• Demonstrate initiative, willingness to learn, openness to new learning experiences, and respect for diversity.
• Participate in training and in-service sessions to maintain customer service standards.

Qualifications

Required

• Associate's degree or equivalent in a related field, or two (2) years of related work experience.
• Good written and verbal communication skills.
• Excellent interpersonal skills.
• Good customer service skills.
• Ability to manage multiple tasks.
• Ability to work effectively in a team environment.
• Self-directed, flexible, and willing to learn.
• Ability to respect diversity and demonstrate customer service values.

Preferred Certification

• Epic Security Coordinator Certification.

Working Conditions

Position may be based in a hospital or ambulatory/mobile imaging setting. Exposure to radiation, high-voltage equipment, and infectious diseases is possible with appropriate safety precautions. Position may require assisting with patient transfers and moving equipment.

Why work at OpTech?

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!

By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications.

OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Now

The perfect fit is one click away.

X/Twitter

This field is for validation purposes and should be left unchanged.

First Name(Required)

Last Name(Required)

Email(Required)

Phone

CV

Max. file size: 50 MB.

Create Account

Yes please, create an account so that I can apply faster next time

Please Enter a Password(Required)

Enter Password Confirm Password

CAPTCHA

APPLY

Refer A Friend

Opportunities are meant to share.