Epic Principal Clinic Trainer

Responsible for achieving in-depth knowledge of assigned Epic clinical applications, and must be able to communicate effectively to end users in a classroom, webinar, eLearning and at elbow setting. Primarily works the day shift tour of duty; additional hours may be asked to work other hours as needed, including nights and weekends.

JOB DESCRIPTION

Description

Summary of Essential Functions

• Responsible for achieving in-depth knowledge of assigned Epic clinical applications, and must be able to communicate effectively to end users in a classroom, webinar, eLearning and at elbow setting.
• Works closely with application analysts and project teams to ensure that all issues connected to training materials and their use are addressed.
• Identify and analyze potential knowledge or training gaps and create solutions.

Educational Requirements

• High school diploma or equivalent required.
• Must be able to communicate effectively in English, both verbally and in writing.
• Must have a BA/BS Degree or equivalent and 1 year of relevant experience.

Licensure and Certifications

• Nursing or other clinical licensure is required.
• Clinical Informatics certification is preferred but not required for clinical training positions.
• Must complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education

Knowledge/Skills/Abilities

• Classroom teaching experience.
• Strong desktop tool usage including Word, Excel, Outlook and PowerPoint.
• Effective presentation and classroom management skills.
• Effective oral, written communication and follow-up skills.
• Strong interpersonal relationship skills.
• Minimal implementation and/or support experience.
• Self-motivated, detail-oriented, problem solver.
• Excellent project management skills.
• Healthcare experience preferred but not required.
• Experience using eLearning authoring software, recording voiceover, creating video shorts for the purposes of electronic education preferred.
• Knowledge of EMR systems implementations and support preferred.
• Qualified candidates must be able to effectively communicate with all levels of the organization

Physical Requirements

• Primarily works the day shift tour of duty; additional hours may be asked to work other hours as needed, including nights and weekends.
• Expected to frequently provide onsite training and assistance to clinical personnel.
• Will be required to take rotating call to support the applications
• May be expected to lift over twenty five (25) pounds.
• Ability to distinguish between numbers and symbols.
• Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers.
• Walking and climbing to accomplish tasks.
• Corrected vision and hearing to normal or near normal range.
• Extended periods of sitting and/or walking depending on specific duties.

Duties and Responsibilities

• Obtain Epic certification in three applications and be ready to lead classes in each.
• Build and maintains the master training environment for primary application suites supported.
• Classroom Trainer for multiple clinical applications.
• Maintains the physical classroom spaces to make sure they present a professional and friendly environment.
• Responsible for class materials upkeep, making sure that everything is ready and available when end users come to class.
• Keeps attendance and record grades of end users as well mark their completion of our class.
• Basic familiarity with placing tickets in service desk application for various user and hardware issues.
• Must work to constantly improve presentation skills and classroom management - present to colleagues regularly to master the skill.
• Achieve basic knowledge of Captivate software and eLearning authoring.
• Develop a thorough knowledge of the eLearning QA process and participate regularly with this team.
• Create first draft of application tip sheets under the oversight of senior staff.
• Provide feedback to the training and implementation managers on improvements and updates to the curriculum based on classroom/end user experience.
• Test & validates curriculum and exercises in the training environment prior to their use in class.
• Provides regular feedback on training environment performance and usability based on classroom experience.
• Demonstrates the ability to independently function and master their job responsibilities.
• Attends implementation meetings as representative of the training team to development understanding of training from the operational and application standpoint.
• Starts forming a relationship with the appropriate application teams.
• Maintains positive relationships with the end user base, operation, application and training team colleagues.
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