Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Location:

Additional Posting Details:

M-F 8am - 5pm with after-hours support for upgrades.

Job Description:

Duties/Responsibilities

• Provide regular status reports to management as required

• Lead meetings as required and participate on committees as directed

• Participate in customer discussion offering suggestions and recommendations

• Maintain a positive image when dealing with deadlines and demanding, highly stressful situations

• Organize discovery sessions to identify the operational needs of the organization

• Mentor analysts dedicated to assigned application

• Work independently on all tasks, including but not limited to facilitation of both internal and external customer meetings

• Work all levels of incidents and change orders independently

Analysis Functions:

• Analyze any customer-reported problems to determine corrective action and provide timely feedback

• Work with all IT and Empower teams to identify appropriate solutions for various operational and technical needs

• Identify the most appropriate methods for build and report distribution

• Work independently on all tasks, including but not limited to facilitation of both internal and external customer meetings

Reporting Functions:

• Build and maintain Reporting Workbench reports

• Answer questions by interpreting data at a deeper level and providing actionable recommendations

Documentation and Testing Functions:

• Ensure department documentation is at current levels

• Preform application and integration testing for the assigned module

• Perform validation testing with end users to gain operational acceptance and feedback to new build components/optimization projects

Interpreting Workflows Functions:

• Understand and can analyze Epic workflows

• Assist with translation of workflow based report requests to specific data points required for report development

Third Party Applications Function:

• Support integration with third party applications, when applicable

Required Skills/Abilities

• High school diploma or equivalent

• One or more Epic Certifications in Patient Access related applications - Cadence, Prelude, Grand Central, Welcome, Referrals, Eligibility (RTE)