Overview
Northwell Health is seeking a Manager of Clinical Experience & Digital Platforms within Enterprise Digital Services (EDS) to lead the design, integration, and activation of a unified, technology-enabled care experience across inpatient, ambulatory, and virtual settings.
This role is responsible for ensuring Epic, digital health platforms, telehealth capabilities, and in-room technologies operate as a single, integrated experience layer, supporting Northwell's strategy to deliver a seamless, consumer-grade, hospitality-driven patient and provider experience across all sites of care.
Key Responsibilities
- Epic-Centered Platform Integration
- Partner with Epic application teams to embed workflows across:
- Digital Patient Experience engagement (e.g., MyChart, bedside platforms)
- Clinical operations and communication
- Ensure alignment of workflows across inpatient, ambulatory, and virtual care environments
- Position Epic as the core platform enabling end-to-end experience delivery
- "Room of the Future" & Smart Room Leadership
- Lead development and deployment of digital and smart room capabilities across:
- Focus on user-centered design, adoption, and measurable experience outcomes for patients and clinicians
- Centralized Experience Architecture
- Establish a "single technology hub" model for care environments by integrating:
- In-room/bedside technologies
- Virtual care platforms
- Epic workflows and patient engagement tools
- Reduce fragmentation across systems and standardize experience across sites
- Evaluating new in room technologies against financials and actual usability4. Hospitality-Driven Experience
- Apply consumer-grade and hospitality principles to clinical environments:
- Intuitive, low-friction user experiences
- Self-service patient capabilities that reduce non-clinical workload
- Support improved patient satisfaction, engagement, and workforce efficiency
- Cross-Functional Leadership
- Lead coordination across:
- Enterprise Digital Services (EDS)
- Epic application teams
- Virtual health / digital care teams
- Clinical and operational leadership
- Facilities, construction, and vendor partners
- Serve as a key integrator across clinical, technical, and operational domains
Preferred Qualifications
- Minimum of 5-7 years of experience in healthcare technology, digital health, or clinical systems
- Demonstrated experience with Epic workflows and/or integration across care settings
- Experience supporting large-scale healthcare initiatives (e.g., go-lives, new builds, acquisitions)
- Strong understanding of clinical and operational workflows across inpatient and ambulatory environments
- Experience with virtual care / telehealth platforms and workflows
- Experience with in-room or bedside patient engagement technologies
- Experience supporting capital construction projects or facility activations
- Master's degree (MBA, MHA, or related field) preferred
- Epic certification is required
Job Experience & Qualifications:
- Bachelors Degree required, or equivalent combination of education and related experience.
- 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.
- Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).