Strong communication and collaboration skills with the ability to work directly with client stakeholders and cross-functional teams. Hands-on experience with Epic configuration, troubleshooting, incident resolution, testing, and production support.
Numbers & Facts
Location
Phoenix, AZ (Remote)
Description
Experience: 4+ Years Certification: Active Epic Dorothy and/or Comfort certification
Required Qualifications
4+ years of hands-on Epic experience, with experience supporting Dorothy and/or Comfort.
Multiple Epic certifications / experience is an added advantage.
Active Epic Dorothy and/or Comfort certification.
Strong understanding of Home Health and Hospice workflows within Epic.
Hands-on experience with Epic configuration, troubleshooting, incident resolution, testing, and production support.
Experience working in an AMS/O&M support environment with SLA-driven ticket management.
Ability to independently analyze and resolve application and workflow-related issues.
Strong ownership of incidents and service requests from initial analysis through resolution and closure.
Experience working with ServiceNow or a similar ITSM platform.
Strong communication and collaboration skills with the ability to work directly with client stakeholders and cross-functional teams.
Ability to participate in rotational on-call support as required.