Epic Cheers Consultant (Campaigns & CRM)
Openings: 3
Duration: 9-month contract
We are seeking experienced Epic Cheers Consultants to support campaign development and patient outreach initiatives for a large healthcare organization in the New England region. This role will focus on leveraging Epic Cheers Campaigns and CRM capabilities to drive engagement strategies and enhance patient communication efforts.
The ideal candidate brings a strong mix of Epic expertise, healthcare domain knowledge, and hands-on experience supporting campaigns and CRM workflows in a client-facing environment.
Support the design, build, and execution of Epic Cheers Campaigns and CRM initiatives
Partner with clinical, operational, and marketing stakeholders to develop targeted outreach strategies
Configure and optimize campaigns to improve patient engagement and communication outcomes
Collaborate with cross-functional teams to align campaigns with clinical workflows and organizational goals
Provide guidance on best practices for Cheers, Campaigns, and CRM functionality
Troubleshoot issues, support system enhancements, and ensure high-quality delivery
Participate in testing, validation, and ongoing optimization of campaign workflows
Active Epic certification in Cheers Campaigns and at least one additional Epic application (preferred: Ambulatory, Care Everywhere, or EpicCare Link)
5+ years of experience in the healthcare industry
3+ years of direct client-facing experience with strong healthcare domain knowledge (e.g., clinical workflows, patient portals, encounter management, patient flow)
4+ years of experience with Epic implementation and/or production support
Hands-on experience with Epic Cheers, Campaigns, and CRM functionality
Strong understanding of patient engagement strategies and outreach programs
Excellent communication and stakeholder management skills