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Epic Cheers Analyst
- Location: Oak Brook, Illinois 60523
- Work model: On-site
- Posted 3 days ago
- Job ID: JPC - 211402
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Job Description
Epic Cheers Analyst - Remote (Contract, 6-12 months)
Location: Oak Brook, IL, 60523 | Work Type: C2C | Client: Leading Healthcare System
About the Role
Join a dynamic healthcare organization as a Certified Epic Cheers Analyst, specializing in campaign configuration and execution for a large-scale Epic environment. This fully remote contract position offers the opportunity to lead high-impact patient engagement and CRM initiatives, collaborate with cross-functional teams, and make a direct impact on healthcare delivery and patient experience.
Responsibilities
- Serve as the Epic Cheers (CRM) subject matter expert for campaign build, configuration, and execution.
- Design, build, test, and optimize outreach campaigns (preventive care, screening, access, service lines) within Epic Cheers.
- Conduct workflow analysis and translate complex business requirements into effective Epic Cheers solutions.
- Configure and maintain campaign rules, profiles, workqueues, scripts, contact types, and decision trees.
- Collaborate closely with call center, marketing, clinical, and IT teams to align campaigns with organizational goals.
- Support unit and integrated testing, go-live activities, and post-go-live optimizations.
- Develop comprehensive build documentation, user guides, and tip sheets.
- Work cross-functionally with integrated Epic modules (Cadence, MyChart, Prelude, CTI, Reporting) for seamless operations.
Required Skills and Experience
- Active (non-lapsed) Epic Cheers Certification.
- Demonstrated hands-on experience building and executing Epic Cheers campaigns.
- Proven support of Epic implementations, upgrades, or optimizations.
- Deep understanding of CRM, patient engagement, and call center workflows.
- Ability to thrive independently in a consulting or project-based environment.
- Exceptional communication and stakeholder collaboration skills.
Preferred Skills
- Experience launching new or replacement CRM campaigns.
- Additional Epic certifications or experience in MyChart, Cadence, Prelude, CTI, or Reporting.
- Previous healthcare consulting experience.
Benefits
- 100% remote work-maximize flexibility and work-life balance.
- Exposure to high-impact projects within a nationally recognized healthcare system.
- Collaborative work culture with opportunities for professional growth.
- Competitive C2C contract arrangements.
- Direct involvement in innovative patient engagement technology.
How to Apply
If you are a proactive Epic Cheers expert with a passion for optimizing patient engagement and CRM solutions, we want to connect with you! Apply now with your updated resume, highlighting your Epic Cheers Certification and relevant campaign experience.
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Job details
Job ID JPC - 211402
Location Oak Brook, Illinois, United States
Work Model On-site
Job Type C2C
Posted October 16, 2026
Skills Required QualificationsActive Epic Cheers Certification (no lapse)Proven hands-on Epic Cheers campaign experienceExperience supporting Epic implementations upgrades or optimizationsStrong understanding of CRM patient engagement and call center workflowsAbility to work independently in a consulting or project-based environmentStrong communication skills and stakeholder collaboration experience
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