Epic Applications Manager (Patient Access & Professional Billing)

Position Summary:The Applications Manager, PA/PE/PB, will be responsible for the oversight of activities of the Epic Patient Access, Patient Experience and Professional Billing analyst team. Collaborate with leadership to align and prioritize business and technology initiatives related to application management. The Applications Manager, PA/PE/PB, will provide leadership and guidance for design, development, and implementation of all application projects and production support of all San Ysidro Health applications. They will maintain relationships with leaders to ensure they are proactively identifying and providing strategic opportunities to advance the business goals, through technology and innovation.

Qualified candidates must be based in San Diego County, or demonstrate understanding & willingness to relocate prior to start date, if selected for this position.

Essential Functions of the Job:

Manages team in the translation of business requirements and functional specifications into program designs, stable application systems, and other solutions by leveraging partnerships with other team members to ensure business needs and functional specifications are understoodManages the identification of specific interfaces, methods, procedures, and functions to support technical solutionsManages application portfolio and provides resources in support by leveraging partnerships with other teams, vendors, and leadersManages efforts to ensure new and existing solutions are developed with insight into industry best practices, strategies, and architecturesManages team through all software development lifecycle phases by ensuring teams understand and adhere to company methodology, policies, standards, and controlsAttends and leads various application related meetings, including but not limited to daily huddles, project meetings, application reviews, and change controlManages the workload for their teams and ensures all members are properly utilizedWork within established change control procedures for all application changesParticipates in projects to gather user requirements, design, configure, test and implement systems and applicationsCoordinates new application releases, fixes and upgrades with technical teams and usersPursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst teams; setting performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.Exemplifies and promotes the department's four key success factors: Positivity, Ownership, Efficiency and Transparency, when working with both internal and external customers

Additional Duties and Responsibilities

Adheres to all applicable SYHealth policies, procedures, protocols and best practicesDemonstrates effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectivesDemonstrates active listening skills, respect and a positive "Can Do" attitudeEnhances professional growth and development through participation in educational programs, reading literature to keep up-to-date related to Healthcare laws and Leadership, attending in-service trainings and workshops to improve upon knowledge and skillsetAttends meetings, as required, and participates on committees, as directedDemonstrates professional behavior standard etiquette, courtesy, mutual respect, confidentiality and treats every patient and employee with dignity in every interactionExhibits a high level of integrity, ethics, transparency, leadership style and trustPromotes and fosters respect for patient privacy by maintaining confidentiality on all patient EHR data and abides by both the HIPAA Privacy and Security rulesExhibits excellent presentation skills, confidently speaks up, follows the appropriate chain of command and demonstrates effective verbal and written communication skillsMaintains a clean, safe and organized work area at all times.Performs any other job-related duties as needed, assigned or requested

Job RequirementsEducation Required (Minimum level of education):

Bachelor's degree in information systems or in a related area

Experience Required (Minimum level of experience):

Minimum 5 years' experience with the Epic or electronic health record application or equivalent systemExpert knowledge of the assigned application in at least one functional area

Verbal and Written Skills Required to Perform the Job:

Strong verbal, written, and interpersonal communication skills with both technical and non-technical audiences

Technical Knowledge and Skills Required to Perform the Job:

Superb organizational ability and exceptionally analytical.Create open environment conducive to freely sharing information and ideasHands-on and result-oriented approachHardware and software system design and implementation principles and practicesProject management principlesApplicable hardware, software, and systemsAdvanced systems analysis methods, practices, and principlesAbility to effectively prioritize and execute tasks in a high-pressure environment is crucialTroubleshooting, researching, and resolving complex problemsAble to understand and resolve complex business problemsEvaluating and researching productsDeveloping automated business systemsProviding customer serviceReading, analyzing, and interpreting technical manualsIdentifying situations requiring action and resolving problems proactivelyEvaluating and designing new systems and applying them to new or existing business processesFacilitating trainingDeveloping creative and innovative system solutionsCommunicating technical information to a non-technical audienceDefining problems, collecting data, establishing facts, and drawing valid conclusions

Equipment Used:

General office equipment, including but not limited to,: Computers, Software systems, Scanner, Telephones, Copy and Fax machines

Working Conditions and Physical Requirements:

Prolonged, extensive, and considerable standing/Sitting/Walking/LiftingManual dexterity and mobilityAlways reaching, stooping bending, kneeling, crouchingGood organizational skills and ability to remain focused and concentrate with noise aroundAbility to handle multiple job task functions simultaneouslyAbility to work harmoniously with others as a team memberMay be required to work evenings and/or weekends

Universal Requirements:Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.