Epic Application Analyst

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Epic Application Analyst

JOB OVERVIEW: The Epic Application Analyst is responsible for the configuration, support, and ongoing maintenance of Epic applications supporting core business and patient care functions. The role partners closely with business, clinical, IT, and vendor stakeholders to ensure system reliability, data integrity, workflow effectiveness, and compliance with organizational and regulatory requirements, while working within a more defined scope and escalating higher-risk or more complex issues appropriately. This role maintains foundational awareness of the network, server, and interface infrastructure to support Epic application troubleshooting, integrations, and effective collaboration with infrastructure teams.

DEPARTMENT: Information Technology

WORK HOURS: Core business hours are approximately 8:00 a.m. - 5:00 p.m. Employees may be expected to work off hours as necessary to fulfill responsibilities or meet business needs.

REPORTS TO: IT Manager, Epic Applications

PREREQUISITES:

Associate''s degree in information systems, Computer Science, Business, Healthcare Administration, or a related field required. Equivalent combination of education and experience may be considered in lieu of degree.

Minimum of 2 years of relevant experience required in one or more of the following areas: Information Services with entry-level or early IT analyst experience; clinical experience in acute or ambulatory settings (clinical education or licensure is a plus); or healthcare operations experience involving billing, scheduling, access services, or HIM, with familiarity in appointment scheduling, billing procedures, coding, and patient flow.

A Bachelor''s degree in related field may be considered in lieu of up to 2 years of the required experience.

Epic certification is preferred at hire; incumbent must obtain applicable Epic certification and complete required coursework within 6 months of hire.

Foundational understanding of healthcare computing environments, workflow analysis, Epic application configuration, and documentation practices.

Ability to translate operational needs into clear technical actions under established standards, learn quickly, and work independently on assigned tasks. Experience working in regulated or compliance-driven environments preferred.

QUALIFICATIONS:

Demonstrated competence in analysis and troubleshooting of healthcare IT applications.

Understanding of healthcare computing environments, regulatory compliance requirements, and clinical and operational workflows.

Experience with enterprise reporting, auditing, or regulatory compliance requirements preferred.

Familiarity with change management, testing methodologies, documentation standards, and system governance practices.

Demonstrated ability to set priorities, produce accurate work, and meet deadlines.

Ability to function in a setting with a wide variety of duties and numerous interruptions.

Demonstrated understanding of healthcare computing environments.

Demonstrated ability to be self-directed, learn quickly, and maintain strong attention to detail.

Proven record of excellent organizational skills and communication skills to collaborate effectively across teams and provide strong customer service.

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Primarily sedentary work performed in an office or remote environment. Ability to sit for extended periods while working at a computer. Occasional lifting of light equipment (up to 40 pounds). May require off-hours support during critical system events, upgrades, or outages.

PERFORMANCE RESPONSIBILITIES:

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