Assists in the directing and administering of the assigned units and divisions of Environmental Services Department.
Responsibilities
Implement a quality guest relations oriented training program to ensure quality performance of employees at the utmost professional level by training on CPR, safety, body mechanics and other applicable topics to ensure quality.
Participates and monitors all aspects of employment and disciplinary process to retain the highest quality employees by interviewing, evaluating, administering discipline and making recommendations for discharge.
Develop and monitor all aspects of departmental budgets to maximize efficiency while ensuring a quality level of service by monitoring the staffing levels, productive hours, work load, and expenditures of each department.
Develops and implements a staffing schedule ensuring the proper daily operations of Environmental Services Department. This includes work assignments, vacations and paid time off, work assignment adjustments, and all aspects of the daily operations staffing schedule.
Develops, implements, and evaluates a departmental customer service program to ensure that all departmental employees are meeting all of our customer’s expectations for service and service recovery when necessary. Program should include a reward and recognition program for employees when appropriate action is taken in dealing with problems as they arise.
Performs all other duties as assigned.
Specifications
Experience
Manager experience
Minimum Required
1 year general manager or similar experience
Preferred/Desired
2+ years general manager or similar experience
Education
Minimum Required
High School Diploma
Preferred/Desired
Associates' degree or 2 years of junior college in business or related field; Certified Executive Housekeeper Certification