# Role Overview Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 for Women and Infants Hospital, located in Providence, RI. The Operations Manager will oversee approximately 40 employees on the second shift (hours are approximately 2:30PM - 11PM), requiring flexibility to work other shifts and some weekends/holidays. Women & Infants Hospital of Rhode Island, a Care New England hospital, is one of the nations leading specialty hospitals for women and newborns. The major teaching affiliate of Brown University, we are the 9th largest stand-alone obstetrical service in the country with approximately 8,500 deliveries per year. With 235 licensed beds. Our Environmental Services (EVS) Department plays a vital role in maintaining a safe, clean, and healing environment for our patients, staff, and visitors. The team is responsible for infection prevention through rigorous cleaning protocols, waste management, and ensuring compliance with hospital and regulatory standards. EVS staff work collaboratively with clinical and non-clinical teams to support patient care and operational excellence. The EVS team is integral to sustaining these high standards of care and service. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being. ## What Youll Do Be responsible for driving client and patient satisfaction scores. Provide a clean and safe environment for patients, visitors, and staff. Work closely with the Infectious Control department. Work with the Environment of Care Committee and Infection Prevention Directors. Effectively manage the Unit Operating System. Support a diverse and inclusive workforce. ## What We Offer Compensation is fair and equitable, partially determined by a candidates education level or years of relevant experience. Salary offers are based on a candidates specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. ## What You Bring Experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system. Experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred. Possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion. Can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees, and change management. Experience effectively managing projects within agreed upon timelines. Results and safety driven. Experience with vendor and contract management, as well as union and contract negotiations. Proficient with computers (MS Office, Word, Excel, PowerPoint) and other technology. ## Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when youre happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. ## Qualifications & Requirements Minimum Education Requirement: Associates Degree or equivalent experience. Minimum Management Experience: 2 years. * Minimum Functional Experience: 2 years of work experience in Housekeeping, Environmental, or Custodial Services.