ENTRY Phlebotomist I

Responsibilities include greeting patients, assisting with check-in using a self-service kiosk or handheld tablet, answering questions, maintaining the waiting area, and helping patients feel comfortable while they wait for their laboratory services. Job Summary: We are seeking an ENTRY Phlebotomist I / Lobby Experience Coordinator (LEC) to support patients throughout their visit and provide an exceptional front-lobby experience.

Job Title: Entry Phlebotomist I / Lobby Experience Coordinator
Position Type: Contract – 06 Months
End Date: February 27, 2027
Location: Winston-Salem, NC 27103
Hours: 8:00 AM – 12:00 PM | Monday – Friday | 20 Hrs/Week
 
Job Summary:

• We are seeking an ENTRY Phlebotomist I / Lobby Experience Coordinator (LEC) to support patients throughout their visit and provide an exceptional front-lobby experience. This is primarily a patient-facing lobby greeter and check-in position, with opportunities to utilize and further develop basic phlebotomy skills.
• The ideal candidate will provide patients with a warm, professional, and compassionate experience from the moment they arrive. Responsibilities include greeting patients, assisting with check-in using a self-service kiosk or handheld tablet, answering questions, maintaining the waiting area, and helping patients feel comfortable while they wait for their laboratory services.
• The individual will also provide phlebotomy coverage during staff breaks and staffing shortages, performing specimen collection and processing duties as needed.

Key Responsibilities:

• Greet patients upon arrival and provide a friendly, professional, and compassionate experience.
• Assist patients with check-in using self-service kiosks or handheld tablets.
• Answer patient questions and provide clear information regarding their scheduled procedures.
• Help create an atmosphere of trust, comfort, and confidence for patients.
• Maintain the integrity, cleanliness, and organization of the lobby and waiting area.
• Monitor patients in the waiting area and assist with their needs while they wait.
• Provide coverage in the draw room when other phlebotomists are on break or during staffing shortages.
• Perform basic phlebotomy and specimen collection duties within established procedures.
• Perform both clinical and forensic specimen collection and processing as required.
• Follow established safety, quality, confidentiality, and patient identification procedures.
• Maintain accurate records and documentation.
• Protect the confidentiality and accuracy of patient information.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Demonstrate strong customer service skills and maintain a positive image with patients, clients, employees, and the public.
• Demonstrate willingness to learn new skills and grow within the organization.
• Maintain a safe, professional, and patient-focused environment.

 
Required Qualifications:

• High School Diploma or equivalent – REQUIRED.
• 1–2 years of client-facing customer service experience REQUIRED, such as:
  • Retail
  • Home Health Aide
  • Healthcare/Patient Services
  • Customer Service
  • Other direct patient or customer-facing environments
• Some phlebotomy experience REQUIRED, including internship, externship, or entry-level training.
• Basic understanding of phlebotomy and specimen collection.
• Keyboard and data-entry experience REQUIRED.
• Strong communication and interpersonal skills.
• Ability to interact with patients with care, compassion, and professionalism.
• Ability to work effectively in both a lobby/check-in environment and draw room.
• Ability and willingness to learn additional phlebotomy and laboratory-related skills.