The Patient Services Representative I (PSR I) serves as the face of the company to patients—whether they’re visiting as part of a routine check or for critical health decisions. 1–2 years of face-to-face customer service experience is REQUIRED (retail, hospitality, front desk, patient registration, home health, etc.) .
Job Description The Patient Services Representative I (PSR I) serves as the face of the company to patients—whether they’re visiting as part of a routine check or for critical health decisions. This entry-level role focuses on providing a warm, compassionate, and professional patient experience from the moment they walk in.
Greeting patients and assisting with check-ins via self-service kiosk or handheld tablet
Answering questions and addressing concerns with care and empathy
Maintaining the cleanliness and order of the waiting area
Assisting during breaks when Phlebotomists are unavailable
Training in Phlebotomy to support the team and grow within the company
Support daily activities under supervisor direction, accurately and on time
Maintain a professional, safe, and clean environment
Handle documentation and records as required
Demonstrate strong organizational commitment and a positive public image
Requirements
High school diploma or equivalent
Previous phlebotomy experience required
1–2 years of face-to-face customer service experience is REQUIRED (retail, hospitality, front desk, patient registration, home health, etc.)
Willingness to learn and perform Phlebotomy during downtime or staff breaks
Strong data entry and keyboarding skills
Must handle patients with compassion and professionalism
Important Notes
Candidates must be punctual, dependable, and able to work full scheduled shifts
Candidates should live within 20–25 minutes of the worksite to ensure reliability