Job Title: Entry Phlebotomist I (Lobby Experience Coordinator)
Position Type: 6-Month Contract
Location: Lexington, VA
Schedule: Monday – Friday | 7:30 AM – 4:30 PM
Hours: 40 Hours/Week
Start Date: August 6, 2026
End Date: January 30, 2027
Job Summary
The Entry Phlebotomist I / Lobby Experience Coordinator (LEC) serves as the first point of contact for patients, ensuring a welcoming, professional, and compassionate experience. This role primarily focuses on greeting patients, assisting with the check-in process using self-service kiosks or handheld tablets, answering questions, and maintaining an organized waiting area.
In addition to lobby responsibilities, the Entry Phlebotomist I will provide phlebotomy support by covering staff breaks and assisting during staffing shortages. This position offers an excellent opportunity for individuals with entry-level phlebotomy experience to develop their clinical skills while delivering exceptional customer service.
Key Responsibilities
- Greet patients in a friendly and professional manner.
- Assist patients with self-service kiosk and tablet check-in processes.
- Provide outstanding customer service while ensuring a positive patient experience.
- Answer patient questions and explain the specimen collection process.
- Maintain the cleanliness and organization of the lobby and waiting area.
- Support phlebotomy staff by covering breaks and assisting during staffing shortages.
- Perform venipuncture and specimen collection following established procedures.
- Process and prepare specimens for laboratory testing.
- Verify patient identification and maintain accurate documentation.
- Maintain patient confidentiality and comply with HIPAA guidelines.
- Ensure a safe, clean, and professional work environment.
- Complete assigned duties accurately and within established timelines.
- Demonstrate professionalism and a willingness to learn and develop new skills.
Required Qualifications
- High School Diploma or GED (Required)
- Some phlebotomy experience is required (internship, externship, or clinical training accepted).
- Minimum 1–2 years of customer-facing experience in roles such as retail, hospitality, healthcare, or home health.
- Strong interpersonal and communication skills.
- Excellent customer service and patient care abilities.
- Basic keyboard and data entry proficiency.
- Ability to work in both lobby and clinical environments.
- Ability to multitask while maintaining attention to detail.
Preferred Skills
- Experience performing venipuncture and specimen collection.
- Knowledge of specimen processing and laboratory procedures.
- Comfortable using electronic registration systems and handheld devices.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
Work Environment
- Primarily serves as a Lobby Experience Coordinator, assisting patients during check-in and ensuring a positive waiting experience.
- Provides phlebotomy support as needed for staff breaks and coverage.
- Fast-paced outpatient laboratory environment with frequent patient interaction.