Certified Medical Assistant, Customer Support/Service, Data Entry, Documentation, High School Diploma, Home Care, Mobile Devices, Patient Assessment, Patient Care, Phlebotomy, Retail, Time Management, Typing
Location: High Point, NC 27262
Duration: 6+ months Contract (possible extension – temp to hire)
Shift hours: Monday to Friday, 8:30am - 12:30pm
Job Description:
The Patient Services Representative I (PSR I) serves as the face of the company to patients—whether they’re visiting as part of a routine check or for critical health decisions. This entry-level role focuses on providing a warm, compassionate, and professional patient experience from the moment they walk in.
- Greeting patients and assisting with check-ins via self-service kiosk or handheld tablet
- Answering questions and addressing concerns with care and empathy
- Maintaining the cleanliness and order of the waiting area
- Assisting during breaks when Phlebotomists are unavailable
- Training in Phlebotomy to support the team and grow within the company
- Support daily activities under supervisor direction, accurately and on time
- Maintain a professional, safe, and clean environment
- Handle documentation and records as required
- Demonstrate strong organizational commitment and a positive public image
Requirements:- High school diploma or equivalent
- High level of Front deskcustomer service experience (critical for this role)
- Willingness to learn and perform Phlebotomy during downtime or staff breaks
- Minimum 1–2 years of face-to-face customer service experience (e.g., retail, hospitality, home health)
- Strong data entry and keyboarding skills
- Must handle patients with compassion and professionalism
- Phlebotomy certification or medical assistant externship.
Important Notes- Prior Phlebotomy experience is NOT required—this is an entry-level training role
- If a candidate is only interested in front desk duties and not willing to learn Phlebotomy, please do not apply
- Candidates must be punctual, dependable, and able to work full scheduled shifts
- Candidates should live within 20–25 minutes of the worksite to ensure reliability.
#sczr2I
Integrated Resources, Inc