Automotive Service Manager (Entry-Level Service Writer)
Delaney Tire and Auto
At Delaney Tire and Auto, we are dedicated to providing expert vehicle inspection, diagnosis, and repair. We leverage ASE-certified expertise and years of hands-on experience to keep our customers on the road.
We are currently seeking an Entry-Level Service Writer to manage our service department activities. This is a Store Manager developmental role; we are committed to training our associates and promoting from within the organization.
Responsibilities
As an Entry-Level Service Writer, you will oversee the daily operations of the shop and lead our team of general service technicians. Key duties include:
- Customer Experience: Deliver exceptional service by consulting with customers, listening to their needs, and providing clear updates on service estimates and completion times.
- Service Coordination: Oversee vehicle inspections, build computerized repair orders, source parts, and make comprehensive repair recommendations.
- Sales & Estimates: Present pricing estimates to customers and promote shop service specials.
- Leadership: Lead, manage, and train a team of up to 10 employees while upholding our company’s vision and core values.
- Shop Oversight: Supervise the diagnosis and repair of domestic, European, and Asian vehicles (cars and light trucks).
- Inventory & Maintenance: Maintain accurate inventory counts and ensure the facility remains clean, organized, and professional.
Qualifications
- Knowledge: General automotive mechanical knowledge.
- Service Skills: Excellent communication skills and a customer-first disposition.
- Leadership: Demonstrated ability to build teams and lead others effectively.
- Requirements: A valid driver’s license and the ability to work a flexible retail schedule