• Assisting Service Advisors with checking in customers, especially during busy morning hours
• Preparing and managing loaner vehicle paperwork
• Providing coverage for Service Advisors on their scheduled days off
• Assisting with internal repair orders for our Sales and Service departments
• Working closely with Service Advisors, Technicians, Sales staff, and management
• Helping make sure our customers receive a great experience from the time they arrive until their vehicle is ready

• A positive attitude and willingness to learn
• Strong organizational and communication skills
• Someone who is dependable and works well as part of a team
• Comfortable working in a fast-paced environment
• Basic computer skills
• Dealership or automotive experience is a plus, but not required
• Previous Service Advisor experience is a plus

Benefits:

• Health Insurance 
• Dental Insurance 
• 401(k) program
• PTO
• Sick leave

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Being able to master all aspects of the Service Coordinator job description (see SC Job Description)
• Ability to lead the department by example. This means taking "turns" from SCs on more difficult type of service calls, mastering new calling scripts and being an expert on all word tracks.
• Becoming an expert with the Service CRM software

EDUCATION/EXPERIENCE/SKILLS

• High School Diploma or Equivalent 
• Minimum of two years customer service experience normally obtained as Service Client Care Coordinator or similar position

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Certificates, Licenses, Registrations 

Valid Driver's License

WORKING CONDITIONS/PHYSICAL DEMANDS

Physical Demands/Efforts 

• While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.  
• The employee is occasionally required to walk, climb, or balance, stoop, kneel, crouch, or crawl and smell. 

Mental & Visual Demands 

• Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
• Work performed by this position requires moderate mental concentration to effectively execute moderately complex service tasks.

 Work Environment 

• Work is primarily performed in an office environment. However, while performing the duties of this job within service shop environment, the employee may be exposed to moderate noise. 

LIMITATIONS AND DISCLAIMER  

This document is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive description of all responsibilities, duties and skills required for the position as they may be changed at management discretion or in response to business demands.