Entry-Level Customer Service Representative

Job OverviewBrand Nest is hiring motivated and dependable Entry Level Customer Service Representatives to support client communication and customer satisfaction efforts in Boston, MA. This in-person role focuses on assisting customers, addressing inquiries, and maintaining a professional and positive service experience.

Key Responsibilities

• Assist customers with general inquiries, service information, and support needs.
• Maintain accurate customer records and update account information as needed.
• Resolve basic customer concerns or escalate issues appropriately.
• Support team members with daily customer service operations.
• Follow company policies and maintain a positive customer-focused environment.

What We Offer

• Paid training and hands-on customer service experience.
• Supportive, team-focused work environment.
• Opportunities to grow into leadership or client support roles.
• Consistent scheduling and structured support.

Qualifications

• High school diploma or equivalent.
• Friendly, reliable, and professional demeanor.
• Strong communication and interpersonal skills.
• Ability to multitask and work as part of a team.
• Basic computer skills and attention to detail.