Audiovisual, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, English Language, Maintenance Services, Multilingual, Multitasking, Operational Support, Organizational Skills, Problem Solving Skills, Spanish Language, Team Player
LOCATION
Hartford, Connecticut
POSTED
20 days ago
Job Overview
AV Taxi Rides is seeking a professional and customer-focused Entry Level Customer Service Assistant to join our team in Hartford. In this role, you will assist customers with transportation service inquiries, ride scheduling, and general support while helping ensure a positive customer experience.
Key Responsibilities
Respond to customer inquiries via phone, email, and in-person interactions
Resolve customer concerns and escalate issues when necessary
Maintain detailed and accurate customer records
Coordinate with dispatch and operations teams to support customer needs
Process service requests efficiently and professionally
Deliver exceptional customer service in every interaction
Qualifications
High school diploma or equivalent required
Ability to multitask and work in a fast-paced environment
Strong problem-solving and organizational skills
Professional attitude and customer-focused mindset
Bilingual (English/Spanish) skills are a plus
Salary Range
$18 – $28 per hour, based on experience and qualifications