Entry Level Bilingual Insurance Customer Service - Portuguese or Spanish

At Oliveira Insurance Agency, we believe that the best way to serve our community in Lewisville is by truly connecting with the people who live here. We are a family-oriented office that values clarity, warmth, and the unique perspectives each of our team members brings to the table. We are looking for a bilingual individual who is excited to help our neighbors feel secure and protected. You will be the friendly voice on the other end of the line, bridging language gaps and ensuring that our diverse clientele feels confident in their insurance choices. If you are someone who finds genuine satisfaction in solving problems and building relationships, you will fit right in here. We provide a supportive, steady environment where you can learn the ropes of the insurance world from the ground up, all while making a meaningful difference in the lives of our local families every single day. We are excited to help you start your career path with a group that prioritizes people over paperwork.

Salary Range: $24000.00 - $60000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Flexible Schedule

Responsibilities

Field incoming calls from policyholders with a welcoming and helpful demeanor.

Explain policy details and coverage options in simple, easy-to-understand language.

Process routine payments and assist with policy modifications.

Document client interactions accurately within our internal systems.

Collaborate with the broader team to ensure every client leaves the conversation feeling understood and supported.

Handle sensitive information with total integrity and care.

Fluency in English and either Portuguese or Spanish.

High school diploma or equivalent.

Strong comfort level with basic computer navigation and office software.

Clear and patient verbal communication skills.

Active Property and Casualty license or a willingness to earn one shortly after joining.

Previous experience in retail or customer-facing roles is helpful but not mandatory.