Entertainment Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Responsible for the day-to-day operations of multiple venues including Crystal Lounge, The Pool, Fat Tuesday, etc.
• Oversee all aspects of entertainment operations.
• Review weekly/daily schedules for appropriate coverage pertaining to special events, holidays, or low business volume expectations.
• Continuously monitor and work at controlling labor and equipment costs. Review daily/weekly payroll and compare to forecast.
• Strong knowledge of audience interaction and crowd control.
• Defuse negative situations and deal with guests and team members in a tactful and respectful manner.
• Interview, hire, coach and train team members to ensure company guidelines are followed and guests are receiving the best service possible.
• Review all disciplinary action in the form of written or verbal counseling before being issued to team member(s).
• Maintain and organize all storage of service equipment.
• Create purchase order for service equipment as needed.
• Assist with regular pre-shifts.
• Ensure private events are properly executed.
• Control cash and other receipts in accordance with policies and procedures.
• Maintain a professional work environment with management and staff.
• Participate in meetings and training as required.
• Maintain complete confidentiality of all company information.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Time management and organization skills.
• Proficient in Microsoft Office Suite.
• Strong interpersonal skills and the ability to work autonomously and as a member of a team.
• Work with interruptions and perform multiple tasks while remaining collected in high pressure situations.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE

• Minimum 2 - 3 years' entertainment or nightlife management experience is required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, walking, reaching overhead, bending over, and occasionally crouching and kneeling during the duration of their shift.
• Must be able to push/pull 50lbs or less frequently and 100lbs or less occasionally.
• The team member will constantly have repetitive use of both feet. Team member will constantly have repetitive use of their dominant hand, occasional use of their non-dominant hand, and constant light grasping motions. Team member will have occasional use of firm/strong grasping motion. Finger dexterity of both hands will be frequently required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts in possible confined areas around computer equipment, mechanical equipment, and other electrical devices.
• Team Member may be around flame/heat generated devices.
• The noise level in the work environment is usually moderate to loud.
• Team Member may be exposed to extreme heat/cold, vibrations, slippery surfaces, high places, moving objects, fumes/odor and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.