Enterprise Voice Video Engineer

Job Title: Network / System Engineer III (Enterprise Voice and Video Engineer - ECVT)

Location: Jersey City, NJ or Charlotte, NC. ONSITE REQUIRED.

Duration: Contract - 11 months

Pay Range: $73.67/hr (W2)

Job ID: 373743

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Network / System Engineer III to join our dynamic team and lead an enterprise Telephony Platform Upgrade. The ideal candidate will have strong experience in voice infrastructure, VoIP, unified communications, and large-scale enterprise networking and a proven ability to design, certify, and deliver complex voice and video collaboration solutions.

Responsibilities:

• Design, configure, and certify enterprise voice and video solutions aligned to business goals.
• Develop high- and low-level designs and standards for Cisco UC, SIP trunking, and session management.
• Lead delivery of complex platform upgrades on time and on budget, including change and risk evaluation.
• Provide L3 support for visible production issues and ensure successful transition to operations.
• Create and maintain engineering documentation, SOPs, blueprints, and certification results.
• Interface with vendors and internal partners to drive roadmap and standards compliance.
• Assess emerging technologies and align solutions with multiyear architecture roadmaps.

Required Skills & Qualifications:

• BS/BA in Engineering or Computer Science.
• 10+ years in Voice and Collaboration for large enterprises. Financial industry experience preferred.
• Expertise in voice technologies: SIP trunking and interworking, VoIP protocols (H.323/SIP), IP PBX, session management.
• Hands-on with SBCs and platforms such as Genesys and Cisco UC and collaboration suites.
• Strong LAN/WAN knowledge: wired/wireless, data center, load balancing, hypervisors, Fibre Channel, IP/MPLS, SONET/SDH, DWDM, IP Multicast, QoS.
• Experience with routers, switches, load balancers, firewalls, and WAN optimization. Juniper, Aruba, Arista, Cisco, and Sonus/Ribbon exposure is a plus.
• Ability to interpret technology updates for applicability in complex environments. Strong analytical and critical thinking skills.
• Experience automating and scripting for configuration reconciliation and process efficiency.
• Knowledge of virtualization across on‑prem, public, private, and hybrid cloud models.

Technical Skills:

• Large-scale Cisco Collaboration: CUCM, Unity Connection, Jabber, Webex, Webex Teams, MRA, Expressway, TelePresence, CMS, TMS, DX/SX/IX endpoints, Spark/Spark Boards.
• VMware vSphere with ESXi and vCenter.
• Protocols and media: SRTP, RTP, Opus, SCCP, SIP and SIP interworking.
• Call routing in complex environments: QSIG, MGCP, CAC, H.323, SIP.
• TDM, VoIP, call control, and next-gen networks using APIs, WebRTC, HTML5.
• Session management with Avaya Aura, Cisco SME, Acme, Asterisk, Sonus/Ribbon.
• SIP and ISDN/PRI trunking, carrier integration, RFC standards adherence.
• Sonus/Ribbon gateway configuration/integration (2K, 5K, 7K, 9K).
• L2 VLANs and routing protocols: BGP, IS-IS, OSPF.
• QoS standards and best practices for real-time media. E911 on Cisco and West/Intrado.

Preferred Skills:

• Experience as an enterprise network and voice architect in regulated environments.
• Strong communication, documentation, and program execution skills.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.