| Location | Scott AFB, IL |
Responsibilities: of the Enterprise Voice Engineer/UC & Collaboration Engineer : • Perform engineering and sustainment activities for a large-scale IP voice and video communications infrastructure. • Manage, configure, and troubleshoot voice, video, and data network systems to ensure high availability and performance. • Execute system maintenance, capacity planning, and configuration change management activities. • Configure and manage call routing components including calling search spaces, route plans, route partitions, route lists, and device profiles. • Configure and support Cisco or Juniper routing and switching devices. • Support distributed firewall infrastructure and ensure secure voice communications. • Develop and maintain technical documentation, diagrams, and operational procedures. • Analyze SIP signaling, call flows, and resolve complex communication issues. • Troubleshoot site registration, signaling, and media-related issues across distributed environments. • Validate and implement configuration changes in accordance with enterprise standards. • Perform fault analysis for voice subscribers, call handlers, routing rules, and network configurations. • Contribute to technical policies, work instructions, and reporting for enterprise voice services. Qualifications: of the Enterprise Voice Engineer/UC & Collaboration Engineer • Active TS/SCI clearance required. • Must possess DoD 8570 IAT Level II certification (e.g., Security+ CE or equivalent). • Hands-on experience with enterprise voice platforms such as Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle SBC, or Avaya Aura. • Strong expertise in SIP signaling, call flows, and IP telephony systems. • Experience troubleshooting complex routing, switching, security, and voice infrastructure issues. • Strong understanding of WAN principles and enterprise networking concepts. • Ability to document systems, create diagrams, and support structured operational processes.