Enterprise Team Leader

Description

Title: Enterprise Team Leader

Reports To: Chief Operating Officer

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

The Enterprise Team Leader (ETL) is a senior leadership role responsible for overseeing the performance and development of a portfolio of enterprise customers and the teams that support them. This role balances strategic oversight with hands-on leadership, ensuring accounts are managed thoughtfully, teams are developed intentionally, and customers experience consistent, high-quality partnership.

The ETL operates as a connector between sales, operations, and customers, providing direction, prioritization, and escalation support while reinforcing disciplined account management and long-term growth. Success in this role requires strong judgment, the ability to lead through influence, and comfort managing complexity across people, accounts, and outcomes.

What You'll Do:

Portfolio Ownership and Commercial Performance

• Own the commercial performance, growth strategy, and overall health of a consolidated portfolio encompassing all accounts managed by a team of Account Executives.
• Develop and execute account-level growth plans that drive retention, expansion, and long-term customer value.
• Serve as the senior point of accountability for portfolio outcomes, including revenue growth, renewals, and customer satisfaction.

Enterprise Account Strategy and Executive Engagement

• Maintain a deep, current understanding of each account's business objectives, stakeholders, risks, opportunities, and growth plan.
• Support and participate in executive-level customer engagement, including QBRs, account strategy sessions, and on-site key customer meetings.
• Serve as a senior escalation point for complex client issues, ensuring timely resolution and strong stakeholder relationships.
• Serve as a subject matter expert on customer needs, company solutions, and the broader go-to-market strategy.

Team Leadership and Talent Development

• Lead, coach, and develop a team of Account Executives (AEs), setting clear expectations and accountability for performance.
• Guide AEs to operate as effective enterprise account managers through strong account planning, disciplined sales execution, and executive-level engagement.
• Prepare high-performing AEs for future leadership opportunities, including transition into Cornerstone Team Leader roles as accounts scale in size and complexity.

Cross-Functional Execution and Operational Alignment

• Oversee day-to-day account execution and ensure alignment between account strategy and service delivery.
• Load-balance AE portfolios and direct resource shifts to meet evolving customer needs.
• Collaborate cross-functionally with operations, finance, marketing, and strategic partners to identify and execute growth opportunities.

Performance Management and Business Discipline

• Drive consistent adoption of CRM, pipeline management, forecasting, and account planning best practices across the portfolio.
• Manage portfolio budgets, P&L, and forecasting, ensuring consistent execution against financial targets.
• Deliver against defined KPIs, including portfolio growth, retention, client engagement (e.g., client visits and QBRs) cadence and quality, and AE development outcomes.
• Other duties as assigned by management.

What You Need:

• Bachelor's degree required; advanced degree preferred or equivalent relevant experience.
• 7+ years of experience in enterprise sales, account management, or portfolio leadership roles.
• Proven experience leading and developing Account Executives, including performance management and career progression.
• Demonstrated ability to manage a large, complex portfolio across multiple enterprise accounts simultaneously.
• Strong strategic and consultative selling capabilities with executive-level presence.
• Experience owning and supporting QBRs, client escalations, and senior stakeholder relationships.
• Ability to partner effectively with operations leadership to manage capacity, resources, and service delivery.
• Strong financial and business acumen with an understanding of revenue, margin, and portfolio tradeoffs.
• Excellent communication, coaching, and influence skills.
• Proficiency with Salesforce and Microsoft Office tools, with the ability to use data to drive decisions.
• Valid driver's license and ability to travel regularly for client engagement.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.