Enterprise Service Desk Representative
Global Commerce and Services
- MISSISSIPPI SCA PEARLINGTON, MS
- 6 days ago
Highlights
Job Title Enterprise Service Desk Representative Job Type Full-time Education High School Career Level Entry Level Category Customer Service, Information Technology Job Description Immediate Hire. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
Numbers & Facts
| Location | MISSISSIPPI SCA PEARLINGTON, MS |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2000 |
Description
Job Title
Enterprise Service Desk Representative
Job Type
Full-time
Education
High School
Career Level
Entry Level
Category
Customer Service, Information Technology
Job Description
Immediate Hire
Enterprise Service Desk – Tier 1 (Part - Time)
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
- Escalate unresolved calls to the support team
- Log all calls in the Service Desk Call Logging system
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- Have an understanding of ticket quality standards
- Have the ability to prioritize calls and implement the client priority policy
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Provide stats for the weekly Service Desk report on call trends
- Applicant must be willing to work non-standard hours (2nd, 3rd shift)
Job Requirements
Requirements
- Excellent communication skills and telephone manner.
- Excellent organizational skills
- 2 years previous IT Service Desk and/or Call Centre experience required
- Incident Management experience – Managing incidents including business expectations and communication
- Must have or be able to acquire Government security clearance
Travel
0 - 10%
About Company
Global Commerce & Services, LLC (GCS) is an Information Technology company founded in 2000. The company has provided services in the areas of Systems Engineering and Integration, Software Development, Information Assurance, Cyber Security, Network Support, and Program/Project Management. Our clients include Department of Agriculture, Department of Navy, Department of Army, U.S. Peace Corps and Defense Information Systems Agency. We focus on translating business needs into technology solutions. We understand how crucial it is for organizations and agencies to make the right investment in technology, and that is why GCS partners with clients to provide value added solutions that meet individual business requirements. GCS helps companies modify their business and systems processes to become more efficient and capitalize on their technology investment. We’ve been recognized and awarded for our ability to provide exceptional service, and our goal is to always exceed both the requirements and expectations of every project. We pride ourselves on our ability to deliver projects successfully, with no schedule delays, cost overruns, or late deliverables. Our company is accountable and dependable, with an experienced management team that keeps us up-to-date with industry knowledge