Job Summary for Senior Salesforce IT Business Analyst
- Lead business analysis activities for strategic Salesforce initiatives, focusing on Commercial portfolio and M&A Integration programs.
- Partner with stakeholders, Product Owners, Architects, and delivery teams to define and harmonize future-state business processes and capabilities across organizations.
- Drive requirements management including gathering, documenting, and translating business needs into user stories, acceptance criteria, process flows, and functional requirements.
- Facilitate business process transformation, integration planning, and solution validation to deliver scalable Salesforce solutions.
- Support Salesforce CRM consolidation, enterprise integrations, data migration, reporting, and analytics projects.
- Conduct workshops, backlog refinements, and stakeholder alignment sessions to ensure project clarity and consensus.
- Drive user acceptance testing (UAT), deployment readiness, and business adoption of Salesforce solutions.
- Manage risks, dependencies, and change impacts across multiple concurrent workstreams.
- Champion Agile methodologies and best practices in business analysis.
- Engage with business leaders to understand strategies and identify opportunities for improving efficiency and value through data-driven solutions.
- Collaborate with Business Relationship Managers and IT Product Owners to develop and refine business requirements.
- Analyze data and trends to develop actionable recommendations for process and product improvements.
- May coach, mentor, or direct lower-level business analysts or team members.
- Communicate effectively with senior internal and external stakeholders to influence decisions and align on project objectives.
- Work independently with minimal supervision and manage complete projects or processes within the job area.
Key Focus Areas:
- Requirements gathering and management
- Business process mapping and transformation
- Salesforce solution design and validation
- Integration and data migration
- Workshop facilitation and stakeholder alignment
- Agile/Scrum delivery practices
- Change management and business adoption
- Project and risk management
Skills & Technologies:
- Salesforce (Sales Cloud, Service Cloud, Health Cloud)
- Agile/Scrum methodologies
- Requirements and backlog management tools (e.g., Jira)
- Data analysis and reporting tools (e.g., Power BI, Snowflake)
- Integration and middleware technologies
- Communication, facilitation, and stakeholder management
Qualifications:
- Bachelor's degree (IT, Business, Engineering, or related)
- 5+ years business analysis experience (enterprise applications/transformation)
- 3+ years Salesforce experience (Sales Cloud, Service Cloud, or Health Cloud preferred)
- Certifications (Salesforce Business Analyst/Admin/Consultant, Scrum Master, CBAP, etc. preferred)