Enterprise Resource Planning Division - Help Desk Representative - Help Desk Analyst

Job Opportunity: Help Desk Analyst in Phoenix, AZ

Join our dynamic team in Phoenix, AZ, a city known for its vibrant culture, beautiful landscapes, and thriving job market. We are seeking an experienced Help Desk Analyst to provide top-notch technical support and ensure seamless operations of our enterprise resource planning systems.

As a Help Desk Analyst, you will provide technical assistance and support for incoming queries and issues related to AZ360 and PageUp. You'll respond to queries over the phone and email, ask questions to determine the nature of the problem, and guide customers through the problem-solving process. You will also re-assign and escalate tickets as necessary, assist with data integrity compliance audits, and provide support and orientation to new users.

Requirements

• 1 year of experience in help desk or troubleshooting roles.
• Experience with ServiceNow ticket management system.
• Security clearance is required.

Preferred Skills

• Familiarity with ERP systems, specifically AZ360.
• Understanding of data integrity standards and audit compliance.
• Proficiency in documenting internal processes and creating actionable updates.

Ready to take your career to the next level in the heart of Phoenix? Apply now to become a valued member of our team!

Subject Line for Application: Help Desk Analyst Application - Phoenix, AZ

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