Highlights
Our client is a membership-based 501(c) nonprofit corporation, and its members include consumers, electric cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers), and municipally owned electric utilities. Location: Taylor TX 76574 Duration: 12 Months Job Type: Temporary Assignment Work Type: Hybrid Job Description: The Quality Analyst plays a critical role in advancing operational excellence by evaluating processes, uncovering inefficiencies, and implementing sustainable, data-driven improvements.
Numbers & Facts
| Location | Taylor, TX |
| Industry | Computer/IT Services |
| Salary | $75.86 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American organization that operates Texas's electrical grid, the Texas Interconnection, which supplies power to more than 25 million Texas customers and represents 90 percent of the state's electric load. Our client is the first independent system operator (ISO) in the one of nine ISOs in North America. Our client works with the Texas Reliability Entity (TRE), one of eight regional entities within the North American Electric Reliability Corporation (NERC) that coordinate to improve reliability of the bulk power grid. Our client is a membership-based 501(c) nonprofit corporation, and its members include consumers, electric cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers), and municipally owned electric utilities.
Job Title: Enterprise Quality Analyst Sr.
Location: Taylor TX 76574
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
- The Quality Analyst plays a critical role in advancing operational excellence by evaluating processes, uncovering inefficiencies, and implementing sustainable, data-driven improvements.
- Partnering closely with teams across the organization, this role applies Lean, Six Sigma, and other continuous improvement methodologies to reduce costs, strengthen quality, and build a culture of accountability and excellence.
- A portion of this role's assignments will support IT process quality, including evaluation of technology delivery processes and development of IT-related metrics.
Job Duties:
- Leads advanced analysis efforts across the organization, identifying systemic trends and translating complex data into strategic improvement plans.
- Owns the development, implementation, and governance of quality assurance standards and continuous improvement frameworks. Champions initiatives that deliver measurable operational gains.
- Designs enterprise-level dashboards and reporting structures to provide senior leadership with actionable quality intelligence.
- Directs high-visibility reviews into quality incidents, leads root cause analysis using structured methodologies, and oversees the implementation and effectiveness of corrective action plans.
- Acts as a trusted quality partner to department leaders, facilitating alignment on quality goals and driving resolution of complex, cross-functional issues.
- Develops and delivers training programs on Lean, Six Sigma, and continuous improvement methodologies. Facilitates workshops and improvement events to build organizational capability.
- Helps develop change management strategies to support smooth adoption of new processes and initiatives.
- Leads internal audits, oversees quality review programs, and ensures organizational compliance with quality standards.
Additional Job Duties:
- Measures performance of and evaluates current IT processes, aligning that work to enterprise quality frameworks and standards.
- Identifies and addresses process gaps to improve IT product and delivery quality.
- Designs, develops, maintains, and reports IT-related metrics.
- Designs, develops, and maintains IT process workflows and process documentation.
- Partners with IT teams to standardize and refine processes that improve operational efficiency and reduce delivery risk.
Experience:
- Requires minimum 5 years job related work experience in excess of degree requirements
- Requires strong communication and presentation skills
- Requires strong analytical skills with the ability to interpret complex data and translate findings into actionable plans
- Requires proficiency in data analysis tools such as Excel or Power BI, and experience with process mapping tools (e.g., Visio)
- Requires excellent project management skills and ability to lead cross-functional teams
- Prefer experience in continuous improvement, process improvement, or operations analysis
- Prefer understanding of the electricity industry
- Prefer experience with IT service management or software delivery processes
- Prefer experience in Jira
- Prefer experience in ServiceNow
- Prefer 3 or more years' experience in quality assurance and change management
Education:
- Bachelor's Degree: Engineering, Computer Science, Management Information Systems, Business, Accounting, Auditing or related field (Required)(OR)
- A combination of education and experience that provides equivalent knowledge to a major in such fields is required
Certification:
- Six Sigma (Preferred)
- ASQ (American Society for Quality) (Preferred)
- ITIL v4 (Preferred)
- ISTQB (Preferred)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.