The Opportunity- Hybrid Work Model: 3 days in office, 2 days WFH
At WOW! Internet Cable & Phone , we're transforming the way people connect-delivering fast, reliable internet and communications solutions that power homes, businesses, and communities. Behind that experience is a modern, evolving network built by talented engineers who are passionate about performance, scalability, and innovation.
The Engineer III, Enterprise Network is a key contributor to that mission. In this role, you'll work alongside skilled engineers and architects to design, operate, and optimize enterprise network systems that support business growth and customer experience. If you're someone who thrives in a collaborative environment, enjoys solving complex challenges, and wants to make a tangible impact, this is your opportunity to build what's next.
What WOW! Offers
Base salary up to $125,000 annually, commensurate with experience, plus short-term incentive plan, and comprehensive benefits including:
Medical, dental, and vision insurance
401(k) with company match
Paid time off & company holidays
Tuition reimbursement for continued development
Employee broadband discounts
What You'll Do
Key responsibilities include, but are not limited to:
Provide operational support, administration, incident resolution, and problem management for network infrastructure, hardware, next-generation applications, and VPN (Virtual Private Network) solutions
Perform network administration, including software updates, hardware upgrades, and certificate management
Execute change and configuration management across all enterprise network equipment
Monitor network infrastructure to ensure high availability, uptime, and rapid issue resolution
Design and implement new network solutions to address business needs and improve overall performance
Collaborate closely with IT Infrastructure teams and Enterprise Architects to design solutions, resolve issues, and share knowledge
Create and maintain clear documentation to improve the supportability and scalability of network infrastructure
Provide leadership across projects, technologies, and team initiatives
Participate in additional duties as assigned
What You Bring
Education
Bachelor's degree in Information Technology, Computer Science, or a business-related field; or an equivalent combination of education and experience
Experience & Skills
4+ years of related network engineering experience
Hands-on experience with LAN/WAN and Internet connectivity
Experience supporting network equipment including routers, switches, firewalls, and load balancers (Juniper experience preferred)
Advanced troubleshooting skills across hardware and software environments
Experience documenting processes and technical procedures
Strong knowledge of large-scale network design and administration, including:
OSPF, ISIS, BGP
MPLS, Segment Routing
L3VPN, L2VPN
Core Competencies
Demonstrates ownership and accountability for technology solutions
Aligns problem-solving with departmental and organizational goals
Identifies issues and delivers well-researched, practical solutions
Makes recommendations based on business impact and technical insight
Communicates complex technical concepts clearly through both written and visual formats
Acts as a mentor and contributes positively to team development
Collaborates effectively across teams and stakeholders
Manages multiple priorities in a fast-paced environment
Challenges the status quo and brings innovative thinking to processes and solutions
Technical Tools & Systems
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
ServiceNow ticketing systems
Diagramming tools (Lucidchart, Microsoft Visio, Omnigraffle)
Workday HCM
NetSuite financial systems
Work Environment & Expectations
Regularly required to communicate effectively (talk and hear)
Frequent use of hands for typing, handling equipment, and managing documentation
Requires close vision and sustained focus
Participation in a rotating on-call schedule, including escalated support responsibilities and primary ownership of server-related equipment