Enterprise Monitoring Tools Technician

Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution. Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.

Overview:

PLEASE NOTE:  No corp-to-corp candidates will be accepted.

• Tier One Technologies is seeking an Enterprise Systems Monitoring Technician to support our direct U.S. Government client.
• This is an onsite contract-to-hire position based in Eagan, MN.
• This position requires a work schedule of 11 pm – 7:00 am CT. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (Monday-Friday) days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities:

• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics.
• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
• Compose and send notifications to management for incidents.
• Monitor and execute incident and change requests.
• Able to type and communicate in an effective manner

Qualifications:

• High School diploma or equivalent with 5+ years additional experience or Bachelor’s degree with 1+ year of IT experience.
• Past experience with help desk or Incident management.
• Strong knowledge and understanding of networking.
• Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Ability to read and follow detailed instructions or procedures.
• Strong communication skills.
• Must be able to obtain a Position of Public Trust Clearance.
• Must be a US Citizen or have US Permanent Residence status (Green Card).
• Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years.