Job Information
State of Tennessee Job Information
Opening Date/Time10/21/2026 12:00AM Central TimeClosing Date/Time11/03/2026 11:59PM Central TimeSalary (Monthly)$6,610.00 - $8,539.00Salary (Annually)$79,320.00 - $102,468.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentFinance and Administration
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, DAVIDSON COUNTY
The Department of Finance and Administration does not sponsor work visas.
This position requires a criminal background check and CJIS/FTI Fingerprints. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
This position is designed as Hybrid (In office and Remote).
Qualifications
Education and Experience: Bachelor's degree and three years of relevant professional experience in IT procurement, budgeting, records management, risk management, or contract administration.
Substitution of Experience for Education: Relevant experience may substitute for education on a year-for-year basis up to four years.
Necessary Special Qualifications: None
Examination Method: Education and Experience, 100%
Overview
The Enterprise IT Business Program Support - Lead supports the Technology Business Management (TBM) team within the Strategic Technology Solutions (STS) organization and reports to the TBM Manager. The position provides enterprise-level business, financial, and program support for the management of technology services and costs across STS and its agency customers. The role works with STS domains, agency IT and finance partners, budget and financial management staff, and STS leadership.
The primary focus is to collect, validate, reconcile, and analyze technology cost and service data; support resource planning, budget, rate, billing, and cost-transparency activities; and prepare accurate recurring reports and decision-support materials. The role maintains TBM processes, data definitions, models, documentation, controls, and stakeholder communications so information is timely, consistent, and usable for operational and management decisions.
This is an enterprise program support and business management role rather than a transaction-processing position. The successful candidate must be able to connect financial, operational, and technology information; coordinate work across teams; explain complex findings; improve processes; and exercise sound judgment with sensitive data. As a full-time state employee, the role will provide continuity for ongoing TBM functions after the ARPA project ended and following the retirement of an experienced team contributor. It will also build the broad TBM knowledge and leadership capability needed to become the future successor to the TBM Manager.
Responsibilities
- Support the TBM operating calendar and provide day-to-day coordination for recurring deliverables, analyses, stakeholder requests, and follow-up actions.
- Collect, reconcile, validate, and maintain technology cost, service, usage, staffing, budget, and resource-planning data from STS domains and agency partnersAnalyze technology costs, service drivers, rates, billing information, allocations, and trends to support cost transparency and informed management decisions.
- Support the development, review, and documentation of service-costing approaches, rate methodologies, IT access fee or other enterprise funding models, and agency impact analyses as assigned.
- Prepare recurring TBM reports, dashboards, briefings, presentations, and decision-support materials for the TBM Manager, STS leadership, Budget, Financial Management, and agency stakeholders.
- Support annual resource planning, budget development, forecasts, work programs, variance analysis, and other financial planning activities related to technology services.
- Maintain data definitions, business rules, source-to-report mappings, assumptions, and quality checks so TBM information is consistent, reliable, and reproducible.
- Coordinate stakeholder reviews, collect agency and domain feedback, document decisions, and communicate requirements, impacts, timelines, and next steps.
- Track deliverables, risks, dependencies, open issues, and action items; escalate concerns and support timely resolution.
- Create and maintain TBM process documentation, standard operating procedures, recurring calendars, templates, models, and knowledge-transfer materials.
- Support governance, audit, compliance, and management inquiries by producing accurate supporting schedules, reconciliations, assumptions, and evidence.
- Evaluate data and process gaps and recommend automation, workflow, reporting, or control improvements to increase efficiency and reduce rework.
- Coordinate cross-functional program work involving STS domains, agency finance and IT teams, vendors, and enterprise partners; facilitate meetings and document outcomes.
- Protect sensitive financial, operational, personnel, and agency information and apply appropriate access, records, and data-handling practices.
- Develop working knowledge across TBM functions and serve as a resource to team members and partners; provide mentoring and structured knowledge transfer as the team develops long-term capability.
- Partner with the TBM Manager to assume progressively more complex analysis, program coordination, and leadership responsibilities in preparation for future TBM Manager succession.
Competencies (KSA's)
Competencies:
- Plans and Aligns
- Business Insight
- Customer Focus
- Instills Trust
- Manages Complexity
Knowledges:
- Public procurement processes and contract standards
- IT asset lifecycle and enterprise inventory practices
- Budget management and financial reporting
- Statewide policies and regulatory compliance
- Interagency collaboration and business planning
Skills:
- Leading and mentoring staff
- Strategic planning and execution
- Vendor and stakeholder engagement
- Cost analysis and financial oversight
- Performance evaluation and process refinement
Abilities:
- Lead and direct program operations
- Translate policy into procedures and training
- Communicate technical content to non-technical audiences
- Prioritize and manage multiple enterprise needs
- Sustain quality while meeting high-volume demands
Tools & Equipment
- Computer
- Telephone and Copier/Printer
- Enterprise Resource Planning (ERP) systems
- Inventory and Asset Management Systems
- Microsoft Office Suite