Enterprise Customer Success Manager

Enterprise Customer Success Manager - North America

Cogent Communications

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• Enterprise Customer Success Manager - North America

Enterprise Customer Success Manager - North America

Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access, private network services, IPv4 address leasing, optical transport services and data center colocation services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 228 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you unlimited earnings potential. Cogent offers a full benefits package including; Medical insurance, Dental insurance, Vision insurance, Paid Time Off (PTO) (20 days per year), Short and Long Term Disability, Life Insurance, Holidays, Family Leave (three weeks per year), 401(k) plan with employer match, stock options, and an Employee Assistance Program.

Compensation: [Starting / Initial] Base Salary Pay Range: [$20.00- $52.88 per hour or $41,600 - $110,000 per year].

Commission: Commissions are earned on each sale based on product type:

• 50% -150% of one month's MRCs (monthly recurring charges)
• 1/12 of one-time NRCs (non-recurring charges) &
• 1/24 of Burst

[Tenured] Base Salary Pay Range: [$20.003 - $62.50 per hour or $41,600 - $130,000 per year] based on achievement of structured tenure based and performance based pay increases.

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities:

• Renew, Maintain and grow the installed revenue within a named list of national and multi-national enterprise businesses.
• Identify, cultivate, and develop new supporting relationships within the Buyer's purchasing group.
• Direct calling, email and other contact efforts you will identify, qualify, and generate these new business opportunities by working directly with Key Decision Makers.
• Compliment prospecting and selling efforts through customer face-to-face meetings.
• Leverage consultative and relationship building selling techniques you will identify current and future connectivity solutions.
• Ability to work 5 days onsite

Qualifications:

• 4-7 years of solid, B2B sales experience in the technology field with a record of accomplishment of success in large strategic accounts.
• You must be able to demonstrate your ability to identify, qualify and generate new business through extensive prospecting and research.
• Strong oral and written communication is required.
• Ability to work in a fast paced, quota-bearing environment with revenue deadlines
• Working knowledge of computer applications such as Microsoft Office and a CRM are required.
• A college degree is preferred but not required

Work Environment: This is an in-office position five days a week to best support your success, allowing for focused mentorship, training, and personal coaching

By submitting an application or resume for this position, I understand that is an in-office position.

To apply for theEnterprise Customer Success Manager, please submit your resume to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cogent Communications is an Equal Opportunity Employer.

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Cogent Communications 2026

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