Here's what you'll be taking on:
- Seen as a key advisor to your book of business to help clients achieve their objectives
- Manage all post sales activities for Siteaware's top enterprise customers through relationship building, best practice sharing, and planning & execution of strategies to increase engagement
- Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
- Track accounts to identify churn risk and work actively to eliminate that risk
- Work closely with Product and Engineering on identification and tracking of product improvement requests and bugs
- Work across all levels of the organization to develop best practices and connect prospects and clients with Product Managers and Marketing to further client success and Siteaware's evolution as a category creator
Who you are:
You're passionate about building client relationships, motivated and get things done. You want to work in a startup environment because you like the idea of taking ownership of what you work on and making a big impact.
Your skill set:
- at least 3+ years of customer success or account management experience
- Familiar with SaaS KPIs
- Expert in objection handling and comfortable working in a fast-paced environment
- Must be self-motivated, driven, and always focused on "doing the right thing" for the company
- You have strong presentation skills and be capable of designing and executing a joint success plan with clients
- You are curious with a desire to learn and become an expert on Siteaware's offering to the construction industry
Our Office location: Austin, hybrid
Email: Jobs@siteaware.com
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