Enterprise Architecture Governance – ServiceNow Solution Engineer

Location: Onsite – Los Angeles, CA or New Jersey

Job Summary

We are seeking an experienced ServiceNow Solution Engineer to join the Enterprise Architecture Governance team. The ideal candidate will design, develop, and maintain ServiceNow solutions that support enterprise application portfolio management, technology governance, compliance tracking, and lifecycle management.

The role requires strong hands-on expertise in ServiceNow Application Portfolio Management (APM), CMDB, CSDM, JavaScript scripting, workflow automation, integrations, and analytics. The candidate will collaborate with architecture, risk, operations, and product teams to deliver scalable solutions aligned with enterprise governance standards.

Key Responsibilities

• Design, develop, and maintain ServiceNow APM solutions for application onboarding, lifecycle management, and compliance tracking.

• Configure and extend data models, including APM, CMDB, and CSDM, along with forms, workflows, and governance pipelines.

• Develop and maintain Business Rules, Client Scripts, Script Includes, and other JavaScript-based platform customizations.

• Automate business processes using ServiceNow Flow Designer and related platform capabilities.

• Build integrations with external systems using REST APIs and IntegrationHub.

• Create dashboards and Performance Analytics reports to monitor application portfolios, lifecycle status, compliance, and risk metrics.

• Support Architecture Review Board (ARB) processes, stage-gated approvals, application onboarding, and application inventory management.

• Contribute to application rationalization, lifecycle tracking, standards compliance, and audit preparation initiatives.

• Identify automation opportunities using ServiceNow and Microsoft Power Platform technologies.

• Leverage Microsoft Copilot and ServiceNow AI capabilities to analyze structured data, summarize findings, and recommend workflow improvements.

• Gather business requirements and translate them into technical specifications, user stories, and scalable solution designs.

• Maintain technical documentation, reporting artifacts, and data definitions to support governance and audit requirements.

• Collaborate with architecture, development, risk management, operations, and product teams to improve governance processes.

Required Qualifications

• 4–6 years of hands-on experience delivering end-to-end ServiceNow solutions in enterprise environments, preferably focused on Application Portfolio Management or technology governance.

• Strong experience configuring ServiceNow APM, CMDB, CSDM, and custom workflows.

• Advanced JavaScript scripting skills, including Business Rules, Client Scripts, and Script Includes.

• Experience with Flow Designer and workflow automation.

• Hands-on experience developing integrations using REST APIs and IntegrationHub.

• Proficiency in ServiceNow Performance Analytics, dashboards, and reporting tools.

• Understanding of enterprise technology governance, application lifecycle management, compliance, and risk tracking.

• Knowledge of SDLC best practices in regulated enterprise environments, preferably financial services.

• Experience working with cross-functional teams, including enterprise architecture, development, risk, and operations.

• Strong requirements gathering, technical documentation, and stakeholder communication skills.

• Experience identifying and implementing process automation opportunities.

Preferred Qualifications

• Current ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification.

• Familiarity with TOGAF, ITIL, or CSDM frameworks.

• Experience with Microsoft Copilot, ServiceNow AI capabilities, or AI-assisted data analysis.

• Knowledge of SQL or similar scripting languages.

• Experience with Microsoft Power Platform and enterprise application rationalization initiatives.