Enterprise Applications Administrator

Job Summary

Located in Washington, DC, this position involves managing, supporting, and optimizing various business-critical applications. The role requires ensuring efficient, secure, and reliable operation of systems such as iManage, eRooms, Confluence, and Jira to support business processes and facilitate team collaboration. This is an onsite role.

Key Responsibilities:

• Administer and support core business applications: iManage, eRooms, Confluence, and Jira.
• Perform system configuration, updates, and patches to ensure applications run at peak performance.
• Troubleshoot issues related to application performance, user access, and system integration.
• Monitor system health, logs, and performance metrics to identify and resolve potential problems.
• Manage user accounts, permissions, and roles to ensure proper access control.
• Regularly assess system performance and implement improvements for speed, efficiency, and reliability.
• Ensure proper backup and disaster recovery procedures are in place and tested.
• Configure and maintain custom workflows, automations, and add-ons in Confluence and Jira.
• Create and maintain documentation for system configurations, processes, workflows, and troubleshooting procedures.
• Regularly review and apply software updates, patches, and security fixes.
• Participate in change management processes to ensure smooth transitions for new versions or configurations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent work experience.
• 3-5 years of experience in administering business applications, specifically iManage, eRooms, Confluence, and Jira, or similar systems in an enterprise environment.
• Proficient in administering and supporting iManage, eRooms, Confluence, and Jira.
• Familiarity with SQL and basic scripting (e.g., Python, PowerShell) for automation and troubleshooting.
• Experience with system monitoring and performance tuning for business applications.
• Basic knowledge of networking concepts, security practices, and integration techniques.
• Strong diagnostic skills to identify issues and implement timely solutions.
• Ability to work cross-functionally with IT, development, and business units to implement solutions and enhancements.
• Excellent verbal and written communication skills for documentation, collaboration, and end-user support.
• Ability to handle multiple tasks and priorities, managing both day-to-day support and long-term projects.

Desirable Skills:

• Experience with application-specific scripting or configuration (e.g., Jira workflows, iManage document management customization).
• Familiarity with ITIL framework or similar methodologies for IT service management.
• Experience with cloud-based implementations or hybrid environments for business applications.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.  

Equal Opportunity Employer (EEO) 
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. 

Americans Disabilities Act (ADA) 
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation. 

Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/  

AI Recruiting Disclosure 
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.