Highlights
This role supports small to medium-sized enhancements, user setup and security, and ongoing administrative needs across 11 statewide Salesforce orgs utilizing Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud. The position works closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing solutions that serve Tennesseans effectively.
Numbers & Facts
| Location | Nashville, TN |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2002 |
| Website | http://crescensinc.com/ |
Description
Title : Enterprise Application Consultant Salesforce Administrator
Location : Nashville , TN (Hybrid)
Duration : 4+ months
Job Summary
Location : Nashville , TN (Hybrid)
Duration : 4+ months
Job Summary
- The Salesforce Platform Administrator II provides advanced system administration and platform support for agencies and departments across the State of Tennessee. This role supports small to medium-sized enhancements, user setup and security, and ongoing administrative needs across 11 statewide Salesforce orgs utilizing Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
- The Administrator II ensures all configuration and platform activities follow STS standards, governance processes, and security requirements. The position works closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing solutions that serve Tennesseans effectively. Experience working in public sector environments and multi-org Salesforce landscapes is preferred.
- Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.
- Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.
- Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
- Support functionality across orgs using Public Sector Solutions, Experience
- Cloud, Service Cloud and Sales Cloud.
- Troubleshoot user issues, escalating complex concerns as appropriate.
- Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.
- Assist with release management, including sandbox preparation, testing coordination, and deployment support.
- Ensure compliance with STS security, governance, documentation, and audit requirements.
- Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
- Update and maintain reports and dashboards based on agency needs.
- Stay informed on Salesforce releases and recommend platform improvements where appropriate.
- Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.
- Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
- Ability to manage multiple tasks and competing priorities in a multi-org environment.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Understanding of Agile methodologies and iterative delivery approaches.
- Knowledge of data management principles and Salesforce reporting.
- Ability to work both independently and collaboratively with agencies, vendors, and internal teams.
- Graduation from an accredited college or university with a bachelor's degree in Computer Science, Information Systems, Business, or a related field. Three years of professional-level experience in Salesforce administration is required. Experience in public sector environments or multi-org Salesforce environments is preferred.
- Salesforce Certified Administrator and Salesforce Certified Advanced Administrator (Administrator II) certifications are required or must be obtained within the established timeframe.
About Company
Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.
Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.
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