| Location | Atlanta, Georgia |
ABOUT THIS POSITION
This representative is responsible for supporting the EDI enrollment processes for the majority of our clients. This role is critical in managing a queue of technical enrollment cases to ensure timely resolution and maintain a high level of communication standards. The role requires completion of both technical & administrative tasks and frontline client communication.WHAT YOU'LL DO
Manage and prioritize a dynamic queue of cases, ensuring service level agreements (SLAs) are met.
Documentation of case details, progresstrackingand communication updates.
Supportfrontlineenrollment processesbyprocessing enrollment requests, working with payers, andassistingclientele directly.
Serve asmainpoint of contact for clientbase,participatein regular clientand payerfacing calls and emailinteractions.
Generate,monitorandroutinelyfollow up on EDIenrollmentsto ensure resolution.
Apply critical thinking, logicalreasoningand root cause analysis to analyze enrollment issues and develop effective solutions.
Clearly communicate complex enrollment concepts concisely to payers,providersand internal stakeholders.
Routinely meet or exceed all key performance indicators (KPI’s), QA goals andSLA’s.
WHAT YOU'LL NEED
Proficiencies in Microsoft Office softwareincluding Outlook,Exceland Word.
Proficiencyin manipulatingPDFs with Adobe or similarPDF editingprogram.
Clear and effective communicationincludingexcellent verbal and written skills.
Demonstrated attention to detail and organizationalwork habits.
Ability to meet deadlines witha strong senseof urgency.
Ability to prioritizecompetingtasks under aggressive time constraints.
Self-motivated with the ability to multitask and work independently as well as in a team setting.
Ability to effectively build andmaintainprofessional relationships with clientele.
Preferred Qualifications
Experience inprovider/payer EDI enrollment revenue cycle management or Healthcare IT.
2+ years of experience intechnicalsupport, casemanagementor operational role.
Proficiencywith Salesforce or similar CRM platform.
Familiarity with casemanagementbest practices and workflows.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.
WAYSTAR PERKS
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.