Enrollment Specialist - Street Team Medicine

Position Purpose

The Enrollment Specialist - Street Medicine provides field-based outreach and enrollment assistance to individuals experiencing homelessness in unsheltered settings. Responsibilities include assisting eligible individuals with Medi-Cal, Covered California, and CalFresh applications, Medi-Cal renewals and redeterminations, and Primary Care Provider (PCP) changes, in accordance with applicable program requirements.

Working as part of a multidisciplinary Street Medicine team, the Enrollment Specialist coordinates with medical providers, nurses, behavioral health staff, case managers, and outreach workers to provide enrollment support in community settings, including Skid Row and surrounding areas. Services may be delivered aboard the Street Medicine Mobile Unit or through foot-based outreach.

The Enrollment Specialist communicates respectfully with individuals facing barriers to accessing healthcare and public benefits, helps navigate enrollment processes, and facilitates connections to appropriate resources. The ideal candidate demonstrates strong communication skills, cultural awareness, adaptability, and a commitment to serving individuals experiencing homelessness.

Principal Responsibilities

• Conduct field-based outreach in coordination with the Street Medicine Mobile Unit.

• Conduct outreach in Skid Row and surrounding communities to engage individuals experiencing homelessness.

• Assist individuals with Medi-Cal, Covered California, and CalFresh applications, subject to applicable eligibility requirements.

• Assist with Medi-Cal renewals and redeterminations.

• Provide assistance with Primary Care Provider (PCP) change requests.

• Provide information about health coverage benefits, eligibility criteria, and program use.

• Assist individuals with gathering required documentation and completing enrollment forms.

• Help individuals navigate enrollment-related barriers and connect them with appropriate resources.

• Follow up on enrollment requests and coverage status, as appropriate.

• Maintain accurate enrollment records, tracking logs, and related documentation in accordance with organizational policies and applicable requirements.

• Coordinate with Street Medicine clinical and case management teams regarding enrollment support and referrals, consistent with applicable privacy requirements.

• Participate in outreach events, community engagement activities, and mobile unit operations.

• Work a flexible schedule, including occasional early mornings, evenings, or weekends, based on program needs and applicable scheduling policies.

• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.

• Participate in required safety and compliance trainings and apply learned practices in daily work activities.

• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.

• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.

• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.

• Participate in JWCH's customer service training called AIDET on an annual basis.

• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.

• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.

• Perform other duties as assigned.

Requirements

• Minimum of one year of experience in healthcare outreach, enrollment, or a related field.
• High school diploma or equivalent required.
• Associate degree in a related field, such as public health, healthcare administration, or human services, preferred.
• Experience working with individuals experiencing homelessness preferred.
• Bilingual proficiency in English and Spanish preferred.
• Certified Application Assistant (CAA) credential preferred.
• Valid California driver's license and proof of insurance required if driving is an essential function of the position.
• Strong written and verbal communication skills.
• Ability to work independently in field-based settings.
• Demonstrated compassion and commitment to trauma-informed care.

Physical Requirements

• Regular standing and walking, including extended periods of field-based outreach during a shift.
• Outdoor work in varying weather conditions.
• Movement across uneven terrain, sidewalks, encampments, and other urban environments encountered during outreach.
• Occasional bending, reaching, kneeling, and crouching as required by job duties.
• Interaction with individuals who may be experiencing medical, behavioral health, or substance use-related challenges, while following applicable safety protocols.
• Ability to safely enter and exit the Street Medicine Mobile Unit multiple times per shift.
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.