Communication Skills, Data Processing, Health Insurance, Microsoft Excel, Microsoft SharePoint, Microsoft Word, Quality Management, ServiceNow, Set Goals, Team Player, Time Management
Responsibilities
- Reviews submitted enrollment requests assigned via the enrollment queues.
- Processes according to established productivity goals while maintaining established quality goals.
- Takes initiative to check questions or unusual situations with management in accordance with established guidelines.
- Ensures thorough and timely completion of requests for additions, changes and terminations to subscriber and dependent records.
- Notifies the Supervisor of trends that will impact internal and external customers.
- Must be able to work required extra hours as dictated by business needs.
- Performs other duties as assigned.
Qualifications
Education
- High School Diploma or College Degree preferred.
Experience
- Minimum 3 years of experience in the health insurance industry, with a combined focus on production and quality. College degree in lieu of experience will be considered.
Knowledge, Skills, Abilities
- Demonstrated ability to deal effectively with others and have a willingness to be a team player.
- Demonstrated ability to communicate via email.
- Familiarity with data processing and the ability to work with documented policies and procedures.
- Health Rules, Excel, Word, SharePoint, One Hub, Service Now and any other system that logs productivity and triages workflow.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
B
Blue Cross and Blue Shield Association
At the Blue Cross and Blue Shield Association (BCBSA), we provide business strategy, technical support and consulting expertise to 36 Blue Cross and Blue Shield companies across the nation, employing more than 1,000 of the best strategic thinkers in the industry. We are a Brand manager that sets quality control standards for the 36 independent companies that use the Blue Cross and Blue Shield Brands, and we serve as a trade association that represents these Blue companies. It is through our involvement that the Blues companies share a united vision and strategy while also benefiting from the local strength of all member companies.
2,000 to 2,499 employees
https://www.bcbs.com/about-us/careers