Enrollment Specialist IV

Posting Details

Come and join the Bearkat community!

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition 202600230S Title Enrollment Specialist IV FLSA status Non-Exempt Hiring Salary

This position is a pay grade 9. Please see Pay Grade Table at:https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Occupational Category Technical/Para-Professional Department Registrar Division Division of Enrollment Open Date 07/30/2026 Open Until Filled Yes Educational and Experience Requirement

Bachelor's degree in a related field. Two years of relevant specialist experience or experience in a related field. Certifications may be required. Experience in Higher Education and specialized work is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

Performs highly advanced specialist duties for the Office of the Registrar.

Primary Responsibilities

Provides advanced phone, email, and/or in-person support for registration and support for specific duties related to student registration. Responds to advanced registration and resource questions with full knowledge and understanding of the student registration system. Aids students in adding, dropping, resigning, and any steps associated with these processes. Assists with system upgrade testing, resolution process troubleshooting, and implementing changes as guided by leadership. Sends and coordinates strategic communications to students, faculty, and campus partners using the approved mass communication platforms. Collaborates with campus departments. Administrative duties associated with the position include but are not limited to, regular upkeep and assessment of data, leading project timelines and resolving issues with processes, and other support. Coordinates, compiles, and evaluates data to ensure the efficiency of processes and services provided. Assists in creating internal policies, procedures, and workflows to ensure effective and efficient operation. Assists in developing training materials and sessions for students and staff. Supports leadership with start-of-term and end-of-term processing. Attends and participates in all required training workshops provided by the department, division, and university. Prepares, reviews, revises, and distributes official university documents and reports. Conducts research for preparation and dissemination of information. May be responsible for planning, directing, supervising, and participating in special projects. May be responsible for scheduling and facilitating meetings. Performs other related duties as assigned.

Other Specifications

Basic understanding of office operations and system functionality. Strong verbal and written communication skills. Willingness to incorporate multiple inputs for new processes. Problem-solving abilities with multiple strategies. Comfortable serving as a resource and answering questions. Capable of improving processes with technical solutions. Analyzes options for sound decision-making. Communicates ideas appropriately and seeks clarification when needed. Collaborative, recognizing different points of view. Facilitates group dynamics to achieve goals. Shares knowledge and teaches skills consistently. Understands institutional policies on student records and enrollment services processes. Articulates proper practices and student rights regarding records. Identifies system interconnectedness and its impacts. Knowledge of state and National Student Clearinghouse reporting, with involvement in submissions. Reads and implements technical manuals to enhance processes. Accountable for executing complex technical responsibilities

Occasionally, may be required to work beyond 40-hour work week during peak student registration and end-of-term periods

Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/48060

EEO Statement

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report

Applicant Documents

Required Documents

• Resume
• Cover Letter
• Reference Contact Information
• Letter of Recommendation 1

Optional Documents

Screening Questions

Required fields are indicated with an asterisk (*).

• • How did you learn about this position?

• The Chronicle of Higher Education

• TWC - Work in Texas

• Inside Higher Ed

• Higher Ed Jobs

• HERC - Higher Education Recruitment Consortium

• SHSU Website

• SHSU Employee

• Other

• If your response to the question above was "SHSU Employee" please indicate employee's name and department.

(Open Ended Question)

• If your response to the question above was "Other" please indicate from what source.

(Open Ended Question)

• • How many years of clerical experience do you have?

• None

• Less than 1 year

• More than 1 year but less than 3 years

• More than 3 years but less than 5 years

• More than 5 years but less than 8 years

• More than 8 years

• • How many years of customer service experience do you have?

• None

• Less than 1 year

• More than 1 year but less than 3 years

• More than 3 years but less than 5 years

• More than 5 years but less than 8 years

• More than 8 years

• • What is your highest level of education?

• High School/GED

• At least 30 undergraduate credit hours, but have not obtained an Associates degree

• Associates degree

• At least 90 undergraduate credit hours, but have not obtained a Bachelors degree

• Bachelors degree

• At least 18 graduate credit hours, but have not obtained a Masters degree

• Masters degree

• Doctoral/Terminal degree

• • How many years of supervisory experience do you have?

• None

• Less than 1 year

• More than 1 year but less than 3 years

• More than 3 years but less than 5 years

• More than 5 years but less than 8 years

• More than 8 years