College: Fletcher Technical Community College
Department: Enrollment
Sub department: Admissions & Financial Aid
Type of Appointment: Unclassified - Administrative/Staff
Salary: $40,000
What You''''ll Do:
- Serve as the first point of contact for guests, prospective students, and current students visiting Enrollment Services; direct visitors and address Tier 1 questions on enrollment, registration, billing, bookstore, and general information.
- Support all Enrollment Management directors with day-to-day operations and student account needs.
- Review student accounts to identify and correct academic and financial aid errors; verify registration and financial aid eligibility.
- Enter admissions documents, add financial aid awards, and assist with billing to the Louisiana Office of Student Financial Assistance (LOSFA).
- Scan, organize, and file student documents; maintain accurate, secure, and compliant student records.
- Ensure data integrity in the Customer Relationship Management (CRM) system and support internal audits with Institutional Research and Enrollment Services.
- Participate in graduation, open houses, convocation, committees, and professional development activities.
Required Qualifications:
- 10+ years of relevant experience, or an Associate's degree with 5 years of experience, or a Bachelor's degree (which may substitute for the 10+ years).
- Strong customer service and interpersonal skills with a friendly, professional demeanor.
- Excellent written and oral communication abilities.
- High attention to detail, accuracy, and confidentiality when handling student data and records.
- Solid organizational, problem-solving, and prioritization skills; able to work independently in a fast-paced environment.
- Proficiency with office software and willingness to learn college systems (CRM, student information systems, etc.).
Preferred Qualifications:
- Experience in higher education enrollment, admissions, financial aid, or student services.
- Familiarity with financial aid processes, student billing, or state aid reporting (e.g., LOSFA).
- Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision.
Why This Role Matters:
You'll help students navigate critical enrollment steps, ensure their records and aid are accurate, and create a welcoming, efficient experience that reflects the college's commitment to student success.
Benefits: As a member of the Louisiana Community and Technical Colleges, Fletcher Technical Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.
Passing pre-employment criminal background screen is required as a condition of employment. Fletcher Technical Community College is an equal opportunity/equal access employer. Fletcher Technical Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.