Sign upLog in
See more jobs

Enrollment & Match Support Specialist

Big Brothers Big Sisters of Kentuckiana

  • Louisville, Kentucky
  • 2 days ago

    Highlights

    Big Brothers Big Sisters of Kentuckiana (BBBSKY) is seeking a passionate professional to help create and support life-changing mentoring relationships that unlock the potential of youth in our community. About the Role: As an Enrollment & Match Support Specialist, you'll serve as a key relationship manager, ensuring successful matches between adult mentors ("Bigs") and youth ("Littles").

    Numbers & Facts

    LocationLouisville, Kentucky
    Websitehttps://bbbsky.org/careers

    Description

    Position Snapshot:
    TITLE: Enrollment & Match Support Specialist
    DEPARTMENT: Program
    FLSA STATUS: Non-exempt
    HOURS: 40 hours
    TRAVEL REQUIREMENTS: As needed. Typically, no more than 25% per week.
    SALARY: Commensurate with experience
    REPORTS TO: Director of Programs
    TERRITORY COVERED: Full agency service area
    CENTRAL OFFICE: 1519 Gardiner Lane; Louisville, KY 40218
    SUPERVISORY RESPONSIBILITY: None

    Position Summary:
    Big Brothers Big Sisters of Kentuckiana (BBBSKY) is seeking a passionate professional to help create and support life-changing mentoring relationships that unlock the potential of youth in our community. In this role, you'll use your relationship-building skills and professional judgment to ensure volunteers and youth are thoughtfully enrolled, matched, and supported throughout their mentoring journey.

    About the Role: As an Enrollment & Match Support Specialist, you'll serve as a key relationship manager, ensuring successful matches between adult mentors ("Bigs") and youth ("Littles"). Using BBBS's evidence-based practices, you'll assess participants, facilitate matches, and provide ongoing support to create lasting relationships that lead to positive youth outcomes. Success in this role means building trust, maintaining high standards for child safety, and delivering exceptional service to volunteers, youth, and families.

    Key Responsibilities:
    • Conduct comprehensive enrollment interviews and assessments with volunteers, youth, and families
    • Lead individual and group orientations/training sessions focusing on child safety and program expectations
    • Make strategic match recommendations based on thorough assessments
    • Provide regular coaching and support to ensure match success and longevity
    • Monitor child safety and relationship development through ongoing communication with all participants
    • Facilitate crucial conversations about match concerns, behavioral changes, and policy violations - addressing challenges with empathy while maintaining professional boundaries and preserving participant dignity
    • Maintain detailed documentation and track outcomes using our database
    • Support recruitment efforts through community outreach and group presentations
    • Build genuine relationships with volunteers, parents/guardians, and youth
    • Contribute to an inclusive environment where all participants feel valued
    • Help coordinate and staff agency events, including match activities
    • Champion agency fundraising initiatives that sustain our mission
    What We're Looking For:
    Required Qualifications
    • Bachelor's degree in social services, Human Services, or a related field preferred 
    • Valid driver's license and ability to travel throughout Kentuckiana
    • Reliable internet access for remote work capabilities
    • Proficiency with Microsoft Office Suite
    Essential Skills & Qualities
    • Strong cultural competency skills and commitment to fostering an inclusive environment
    • Solid relationship-building and interviewing abilities
    • Excellence in assessment and attention to detail
    • Professional written and verbal communication
    • Ability to work some evenings/weekends
    • Solutions-focused approach to challenges
    • Experience working with diverse populations
    • Commitment to continuous learning about systemic barriers facing youth
    What We Offer:
    • Salary commensurate with experience
    • Purpose-driven work that directly impacts youth development
    • Collaborative, mission-focused culture that values equity and inclusion
    • Professional development opportunities
    • Flexible work arrangements, including some remote capabilities
    • Being part of a nationwide movement to transform communities through mentoring
    BBBSKY is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. We believe that a diverse workforce strengthens our organization and enhances our ability to fulfill our mission of empowering youth through mentoring.

    Ready to help change lives? Apply now and join us in empowering youth through mentorship!

    Similar Jobs