| Location | Parma, OH |
SUMMARY
Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas and provides telephone and on-line service support for the campus and the college.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities include but are not limited to:
Assists in processing academic records
Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate
Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone
Assists students with completing necessary forms; validates forms for accuracy; process as required
Accesses, inputs, and retrieves data from BANNER and other data systems.
Maintains files and records; utilizes scanning technology to update electronic files.
Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student''s tracking and award status
Provides scholarship and student loan information
Answers questions regarding status of Standards of Academic Progress
Receives Emergency Funds requests
Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
Accepts Selective Service Information
Informs student of academic status and accepts appeal for readmission
Processes registration payments, payment for services, sales, fines and items to be held for safe keeping
Rotates between in person and electronic customer service duties
Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.
Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
Performs other related duties as assigned